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Advance notice for Thursday evening: On Thursday, 9 October 2025 between 6:00 PM and 7:00 PM, logging in to the Self online service may fail. The service interruption is due to maintenance work. We apologise for the inconvenience and ask you to log in again once the update is complete.

Appointment bookings, service guidance and assessments of the need for treatment for the deaf and hard of hearing are available through the designated service line on SelfChat. The service hours for this chat line are Mon–Thu 8 am–3 pm and Fri 8 am–2 pm.

Access other Self services here >>

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