Quality of care and patient safety
We at the FSHS do our best to ensure you are satisfied with your treatment. We comply with the guidelines, recommendations and practices on treatment quality and safety to ensure high quality and safety on each treatment visit.
However, there may sometimes be situations where treatment does not meet our objectives or quality standards. We hope that you will contact us in such situations. All feedback will be carefully studied.
Give feedback
You can give feedback on the treatment and the service you have received by completing FSHS´s customer feedback form.
Discuss the matter personally
If you are dissatisfied with the treatment you have received or the way you were treated, discuss it openly with the person who treated you or their manager. With open discussion, misunderstandings can be resolved and errors corrected as soon as possible.
You can contact the person that treated you via the YTHSDigi service. You can also consult the patient ombudsperson of your wellbeing services county.
Submit an objection
You have the legal right to submit an objection concerning the treatment you have received or the way you were treated. Consider submitting an objection if raising the issue at the treatment unit has not resolved it. The patient ombudsperson of your wellbeing services county will help you in submitting the objection if necessary.
he objection should include
- a clear description of the issue
- the names of the persons concerned, and
- the date of the incident.
Submit the objection in writing using an electrical form or by post. You can find the form in the YTHSDigi service under Service Forms. The form is also available after your right to study has ended. To use the YTHSDigi service, you need online banking credentials or a mobile certificate.
You will always receive a written reply stating how your issue has been investigated by the FSHS and what action has been taken.
Submit a complaint
If you are dissatisfied with the reply to your objection or if the issue remains unclear, you have the right to submit a complaint. You can submit a complaint to the Finnish Supervisory Agency (lvv.fi).
You can read more about in Finnish or Swedish:
Complaints concerning social welfare and health care have been transferred to the new Finnish Supervisory Agency from 1 Jan 2026. Valvira and the Regional State Administrative Agencies ceased their operation at the end of 2025.
The patient ombudsperson of your wellbeing services county will help you in submitting the complaint, if necessary.
Submit a notice of patient injury
If you suspect a treatment error, you have the right to submit a notice of patient injury to the Patient Insurance Centre. You can submit the notice using a form on the Patient Insurance Centre website. The site also contains instructions on completing the notice.