Care guarantee regarding FSHS services
The FSHS complies with current care guarantee legislation and the time limits it sets regarding response times and access to care and reports on how well it meets these requirements in accordance with the Health Care Act . These pages show the response times and access to general, mental and oral health care services during the calendar year. Information provided on the website is updated monthly. In accordance with care guarantee legislation, reporting is based on the key figures published by the Finnish Institute for Health and Welfare (THL).
The information published on the website shows how the care guarantee requirements are met at the FSHS’s own service units. About 5% of FSHS patients use partner services or outsourced services.
On the FSHS website you can access key monthly figures showing how well the time limits have been met at each service unit:
- Providing a response and assessing the need for treatment
- Access to general and mental health care
- Access to oral health care
Providing a response and assessing the need for treatment
A response and an assessment of the need for treatment must be made during the day of contact, on weekdays during the FSHS’s opening hours. The response may be by phone, in chat or via digital service forms. The FSHS’s assessment of the need for treatment team operates nationwide, so the data reported covers the entire FSHS.
| 2023 | General and mental health, providing a response and assessing the need for treatment during the same day (% of phone contacts) | Oral health, providing a response and assessing the need for treatment during the same day (% of phone contacts) |
| September | 63 % | 100 % |
| October | 96 % | 100 % |
Access to non-urgent general and mental health care
Access to non-urgent general and mental health care should be provided within 14 days of the date of contact. The time limit does not apply to services such as health guidance, health examinations, or treatment events specified in a treatment or rehabilitation plan.
Access to non-urgent oral health care
Access to non-urgent oral health care should be provided within four months of the date of contact. The time limit does not apply to situations where an individual examination or treatment interval has been set for the patient.
Check how well the FSHS has met the requirements regarding access to oral health care on the THL website (in Finnish)