Care guarantee regarding FSHS services
The FSHS complies with current care guarantee legislation and the time limits it sets regarding assessment of the need for treatment and access to care, and reports on how well it meets these requirements. This page shows the response times and access to general, mental and oral health care services during the past six months. Information provided on the website is updated on the 6th working day of every month.
The information published on the website shows how the care guarantee requirements are met at the FSHS’s own service units. About 5% of FSHS patients use partner services or outsourced services. Information on these services will be provided on the FSHS website at a later date.
Access to care step by step
In accordance with the Health Care Act, services must be organised in such a way that patients are able to reach a health care unit without delay during weekday office hours. Being reached here at the FSHS means either by phone or through SelfChat.
Assessing the need for treatment
The urgency of need for treatment is assessed within three days of the patient contacting us. The urgency of access to care is determined individually on the basis of a treatment need assessment, taking into account the symptoms and their severity.
Access to care
Non-urgent medical or dental examination or treatment deemed necessary shall be provided within three months of the assessment in the case of general and mental health and within six months of the assessment in the case of oral health.