YTHSDigi, Frequently asked questions (FAQ)

The app can be used by all higher education students studying in Finland. The app lets you take care of your health-related issues easily in one place – at any time wherever you are.

The app has been designed to meet students’ needs: you can use our services and find advice and information flexibly with no phone calls or long queues. The Chat and symptom assessment services will help you find the right type of care for you, whether that means booking an in-person or video appointment, talking to one of our professionals on the Chat or following one of our digital treatment paths.

Use of the app is included in the higher education student healthcare fee that you paid to Kela. The FSHS will not charge you for appointments or services, although you will be charged a fee for unattended and uncancelled appointments.

Yes, as long as you’re entitled to FSHS services and are only staying outside Finland temporarily (for example on vacation). The app will work outside Finland provided you have internet access. The app cannot be used from the following countries: Iran, North Korea, Syria, Sudan, Cuba, Venezuela, Russia, and Belarus.

The features on the app require registration, which can only be done if you have a Finnish personal identity code. Some features, such as forms, can be used on the app without registration. If you don’t have a Finnish personal identity code, please contact our assessment of the need for treatment team by phone.

Your right to use the app ends once you’re no longer considered a higher education student. Your data will be stored in healthcare registers in accordance with the time limits stipulated in the relevant legislation.

The healthcare fee paid by higher education students is not collected by the FSHS and should be paid direct to Kela. This means that the fee can’t be paid using this FSHS service.

Once you’ve downloaded the app, you can sign in using strong authentication (such as your online banking ID or mobile ID). Strong authentication helps ensure that your data is safe.

You can also use the YTHSDigi service on an internet browser. However, as the browser version doesn’t contain all the features of the mobile app, the FSHS recommends you download the app if at all possible.

Some of things you can do on the app include

• manage your appointment bookings
• talk to one of our professionals on the Chat or in a video appointment
• access instructive and educational material on our digital paths
• complete treatment questionnaires
• complete the HealthStart questionnaire
• get reminders and instructions related to your care

The app is not meant to be used in emergencies. In case of emergency, call the emergency number 112 or seek medical attention at the nearest public emergency department.

Yes, you can use the app to contact us about issues related to mental health, book an appointment or chat with an understanding FSHS professional.

On the YTHSDigi treatment Chat you’ll receive help and advice from a healthcare professional and will be referred to further FSHS services as appropriate. The Chat opening hours and detailed instructions on how to use it are provided on the YTHSDigi app under “Chat services”.

Before you start a conversation on the treatment Chat, a symptom assessment will be started to give the FSHS professional dealing with you a better understanding of your situation. Make sure you answer the assessment questions carefully to ensure a smoother service provision.

The FSHS’s digital paths consist of information packages and self-care material to help support your health and wellbeing before any problems develop. YTHSDigi provides digital treatment paths to help you with issues such as your mental wellbeing, health while travelling, difficulty concentrating and self-care for masticatory (chewing) system problems.

Message us on the YTHSDigi Chat customer service under “Do you need help using our services?”. You’ll be able to complete a symptom assessment and let us know what it is you wish to discuss with us.

Accessing your laboratory test results won’t be possible on YTHSDigi, but you’ll still be able to see them through the national MyKanta service.

Information about your upcoming appointments and your appointment booking permissions will be transferred to YTHSDigi.

You can request a correction of an unjustified fee within two months of the invoice date if you had an acceptable reason for not attending. If necessary, fill in the “feedback on an invoice” customer service form in YTHSDigi. More information on fshs.fi: Fees and invoicing

Only healthcare professionals involved in your care will be able to see your data. Your data will always be processed in accordance with the current legislation and strict data security requirements.

Data security and data protection are a priority for the FSHS. All data transfers on the app are encrypted. Your data will only be processed to the extent required by your treatment relationship, and all our activities comply with the European Union’s (EU) General Data Protection Regulation (GDPR) as well as Finnish national legislation.

As a rule, your data will not be transferred outside the EU or the European Economic Area (EEA); however, the maintenance connections for our information systems may extend beyond the EU or the EEA. In this case, the appropriate safeguards as set out in the GDPR will be adhered to, and where needed, complimented by safeguards in accordance with the European Data Protection Board guidelines.

All healthcare-related information will be recorded in the patient data system in accordance with the law. You’ll be able to access your previous chats with FSHS professionals on the app.

The YTHSDigi app was designed to be accessible and complies with the Web Content Accessibility Guidelines (WCAG). The service can be used on various devices, including with a screen reader. We’re constantly improving the service’s accessibility based on user feedback.

If you experience technical difficulties, try searching the app’s technical chat service or support section for an answer or contact us by phone. We try to resolve any issues as soon as we can. If you’re unable to join the video appointment, the professional will call you by phone. Remember to keep your contact details up to date.

Gladly! Your feedback is important to us. You can give feedback on our web pages Feedback – FSHS.  Your feedback will be used to improve the service and user experience.