Charges and invoicing
The health care fee for students in higher education which is paid to Kela covers all FSHS services for students. We do not charge for other services or appointments.
Charge for an unattended appointment
We charge our customers with a fee of 40 euros for no-show appointments in which the student has not arrived at their agreed appointment nor rescheduled or cancelled the appointment on time.
One can apply for correction to the fee of an unattended appointment in case there was an acceptable reason behind leaving the appointment unattended.
The fee for unattended appointments concerns all appointments, treatment based groups and examinations and are valid in both FSHS own as well as partners service units.
Requesting correction of an invoice
The request is done through a form, which can be found at the Self online service.
- You can ask for an invoice to be corrected if you consider it to be incorrect and you are dissatisfied with the customer fee.
- You can ask for a correction if you have received a payment reminder about an invoice that you think you have already paid.
- Before requesting a correction, check that you have paid the invoice using the correct reference number, the correct bank account and the correct amount.
Unpaid invoices will be sent to the debt collection company Visma Financial Solutions for collection. The client is responsible for payment of the costs incurred due to debt collection.
Health care fee for students in higher education is paid to Kela
More information of the health care fee for students in higher education https://www.kela.fi/web/en/healthcare-fee-for-students-in-higher-education