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1. Assessing your need for treatment and service guidance

Before booking an appointment for any FSHS service unit or any partner service unit, the FSHS will assess your need for treatment.

Please note that the FSHS does not offer emergency services nor services during evenings, nights or weekends. Our service units are open in the daytime on weekdays. If you need urgent care, contact a health centre emergency clinic in your home locality. For more information about emergency clinics in different localities, check out the FSHS service unit webpages.

As part of the assessment of the need for treatment, a healthcare professional will evaluate your situation, assess your need for treatment and its level of urgency, provide you with self-care instructions and, if you need further healthcare services, either book an appointment for you or give you instructions on how to book one with an FSHS partner. Your need for treatment will be assessed in SelfChat, through service forms or by phone.

Please note that we’ll be able to process your request faster if you use only one service channel at a time.

Please update your contact information in the Self service before calling assessing the need for care or contacting at us SelfChat.

Phone our callback service

Call our nationwide service numbers during service hours Mon–Thu 8 am–3 pm and Fri 8 am–2 pm.

General and mental health services +358 46 710 1073
Oral health services +358 46 710 1085

Choose a service number based on whether you’re looking for oral health or general and mental health services. Leave a callback request using the phone service. You’ll be provided with an estimate of the time when an FSHS professional is going to call you back. If the time isn’t suitable for you, you can choose a time that suits you better. If you need to, you can cancel you callback request or alter the callback time. We will call you once you have made the callback request. And we will try to reach you by phone twice if necessary. You will receive the call from the same service number you called to make your callback request. Please note, that treatment related phone calls can come from an unknown number.

There is a designated service line in SelfChat for hearing-impaired customers.

Chat in Self

You can contact the healthcare professionals in SelfChat. SelfChat serves you

  • in matters related to oral health Mon–Fri 9 am to 11 am
  • in matters related to general and mental health Mon–Fri 9 am to 11 am
  • in technical issues Mon–Fri 9 am to 11 am

Complete service forms in Self

The Self online service contains service forms to assess your health and need for treatment. Complete the form suitable for your symptoms, and we’ll contact you by phone or by sending you an SMS or a message in Self. Please note that the call will come from an unknown number. The processing time is mentioned in each service form. You can complete service forms at any time.

Possible exceptions to our service times

We will inform you about possible exceptions in service times or disruptions in our service lines on our website.

2. Booking your appointment

If, after assessing the need for care, you do business at FSHS’s own service unit, depending on your service needs, 1) your responsibility team will be in touch with you or 2) you will receive an appointment, 3) and / or a permission to make an appointment. After permission to make an appointment or when you’re booking a follow-up appointment, you can make the booking on the Self online service.

If, after assessing the need for care, you deal with a FSHS partner’s service point, you will receive instructions for making an appointment.

Remember to mark your appointment in your diary. You will receive a reminder as an SMS about the appointment two days (48 hours) beforehand if you have activated the reminder message service in Self and your contact details are up to date. If you have rescheduled your appointment, you will not receive a reminder message. We will not take responsibility for any disruptions in the reminder message service.

3. Rescheduling or cancelling your appointment in time

If you cannot make it to your appointment, remember to reschedule or cancel it well in advance. Appointments should be rescheduled or cancelled no later than one full day (24 hours) prior to the appointment.

Reschedule or cancel your appointment using the Self online service or via the phone service.

  • If you reschedule your appointment, you will not lose your booking permission. Please note that you will not receive a reminder message about the rescheduled appointment.
  • If for some reason you do not need the scheduled appointment at all, you can cancel it. Please note that in this case you will lose your booking permission.
  • If you do not arrive to your appointment nor have rescheduled it or cancelled it on time you will be charged the fee for an unattended appointment. The fee for unattended appointments concerns all appointments, treatment based groups and examinations and are valid in both FSHS own as well as partners service units. This also applies for example to remote receptions, appointments by phone calls and vaccination visits Check further information from the page Charges and invoicing

If your appointment is to a FSHS partners service unit then cancel or reschedule your appointment according to the instructions of the service provider.

4. Making appointments easy

The appointment will take place at an FSHS unit or as a remote consultation in Self.

Make sure you arrive in time for your appointment. Check the street address and registration instructions of the unit beforehand to allow enough time for the journey.

If you have a remote consultation, log in to Self well before your consultation is due to begin. Read the requirements for remote consultations beforehand. Read how to access a remote consultation