Our assessment of the need or treatment is unfortunately experiencing high demand. To help reduce the backlog, the national telephone service for general health and mental health will temporarily operate with exceptional opening hours from 8 am to 11 am. The chat services in YTHSDigi remain available during normal opening hours: Monday to Thursday from 8 am to 3 pm and Friday from 8 am to 2 pm. We apologize for any inconvenience this may cause.
The oral health chat in YTHSDigi will operate with exceptional opening hours: Mon to Thu from 8 am to 11 am and from 12 pm to 2 pm, and on Fri from 8 am to 11 am and from 12 pm to 1 pm. Our oral health service phone line will operate as usual: Mon to Thu from 8 am to 3 pm, on Fri from 8 am to 2 pm.

Submitting an objection

If you are dissatisfied with the treatment you have received or the way you were treated at FSHS, you have the legal right to submit an objection on the matter. Consider submitting an objection if raising the issue at the treatment unit has not resolved it.

Submit an objection by using a form in YTHSDigi service

Submit an objection by using an electronical form. You can find the form in the YTHSDigi service under Service Forms. The form is also available after your right to study has ended.
To use the YTHSDigi service, you need online banking credentials or a mobile certificate.

The person handling your case will initiate a chat with you, and you can submit possible attachments via the chat.

By post

If you cannot submit an electronic objection, you can also mail your objection to the following address:

Ylioppilaiden terveydenhoitosäätiö
Director of Health Services / Chief of Medicine (General and Mental Health)
OR
Director of Service Provision / Medical Director of Dentistry
Töölönkatu 37 A
00260 Helsinki

If you send the objection by post, you must sign the document. The document must also include this information:

  • Your own name, personal idetity code, phone number, postal address
  • Date of the incident you object against 
  • The nature of your objection
  • Names of individuals included in the incident

How your remark is handled

Your objection is forwarded to the Director of Health Services / Chief of Medicine (matters related to general or mental healthcare) or to the Director of Service Provision / Medical Director of Dentistry (matters related to oral healthcare).

You will receive a written reply to your objection. The reply describes how your objection has been investigated by the FSHS and what action has been taken.