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We are still mending the queue in the phone services and you may have to wait 1-3 days for us to call you back. The national service numbers are serving in week 2 between 8am and 12pm until the queue is gone. SelfChat is closed until further notice. We regret the inconvenience caused due to the overloaded phone services.

When you arrive at an appointment, there is usually no need for registration. You can just go to the waiting room and wait to be called in.

Some of our service units also have information displays and desks in the hall. There you can check the right floor and the number of the consulting room. You can also check your future appointments in the Self online service, and reminder messages help you check who you’ll be seeing.

You should bring a valid student card so that you can prove you are studying for a Bachelor’s or Master’s degree at a university or other institution of higher education.