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Instructions on how to take care of your business during the coronavirus epidemic

Updated 16th of June 2020

The coronavirus (COVID-19) causes respiratory symptoms similar to those caused by influenza. Moreover, the coronavirus can also cause symptoms in the stomach. Some of those infected can also develop pneumonia. However, the majority of those that contract the virus develop only mild symptoms.

In case you have mild symptoms and you do not belong to a risk group, then stay home until you have no symptoms. Mild symptoms include a runny nose, a cough, throat ache, muscle ache and fever. Read the instructions by the Finnish institute for health and welfare on home care.

In case your symptoms are indicative of an acute respiratory tract infection and/or stomach symptoms with symptoms that include a fever, of more than 38 degrees Celsius, and you have a cough and/or dyspnea, nausea, diarrhea and you have traveled abroad in recent weeks or been in close contact with someone who is a laboratorium verified COVID-19 coronavirus infection then you are advised to take contact with your local public health care center or its on call number. Health care professionals there will further instruct you on what to do next.

You can evaluate your own health condition through the symptom estimate questionnaire at the Omaolo-service (only available in Finnish and Swedish).

You can receive general advice and further information through the national coronavirus information phone number 0295 535 535 or through the chat service.

Regarding FSHS appointments

You can come to your remote- or service unit appointment in case you are symptom free according to the agreed time. However, remember to check whether or not your appointment is a in person or remote appointment prior to coming to the appointment. In case you have an appointment or in case you are going to make an appointment you will be offered the opportunity to remote consultations in all such cases where it is feasible. Remote consultations are a safe way to see a doctor. 

We recommend, in case you are symptom free but belong to a risk group, that you start getting treatment for non-urgent oral health matters either through contacting our personnel for an assessment of your need for treatment or through continuing with your treatment plan. Read the Finnish institute for health and welfare definitions regarding risk groups.

If you do not have a Finnish online banking ID or a mobile ID, bring your passport to your first appointment at FSHS for the online authentication. In remote consultations you can identify yourself by showing your passport at the video conference. Read more about remote consultations.

Observe that it might not be possible to change an ordinary appointment into a remote consultation through the appointments calendar as there might not be available time slots. However, in such cases you should call your local service unit in order to change your appointment into a remote consultation.

Follow these instructions, in case you and appointment and you now have symptoms in your respiratory tract and/or stomach symptoms or if you have returned to Finland from abroad within the past 14 days:

  • If you have an appointment for oral health then cancel your appointment
  • In case you have an appointment for mental health you can change the appointment into a remote consultation through contacting your service unit
  • In case you are coming to another type of appointment then you can inquire for the possibility of remote consultation through contacting your service unit

You can cancel your appointment up until on hour before your appointment without a cancellation fee. You can cancel your appointment through Self-service or through calling your service unit. Observe that you can find the cancellation phone number through the service units own website. NOTE! We will charge you a cancellation fee in case you have not been in contact with the FSHS.

You can contact the FSHS if needed through your local treatment assessment number or by contacting us through the SelfChat.

Travel health advice service is closed

FSHS travel health advice service is currently closed. We will notify separately when the service will be reopened.

Groups cancelled

Due to the coronavirus epidemic all group based treatments are cancelled with the exception of those groups that are held online.

Sick leave certificates

Several Finnish universities have announced that they will not oblige, in the current situation, sick leave certificates from their students. Therefore, the FSHS will not on a general level be issuing such certificates. The FSHS will notify the educational institutions of this matter.

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Updated 13th of March 2020

The coronavirus (COVID-19), which initially started spreading from the Chinese province of Wuhan, has now spread to Europe where the spread of the disease has accelerated. The Finnish institute for health and welfare predicts that an epidemic in Finland is inevitable.

The virus causes respiratory symptoms similar to those caused by influenza. Some of those infected can also develop pneumonia. However, the majority of those that contract the virus develop only mild symptoms.

In case you have fallen ill with a fever, of more than 38 degrees, and have symptoms in your respiratory tracts such as a cough and/or dyspnea and you have traveled abroad recently or been in close contact with someone who has a laboratorium verified coronavirus infection we urge you to:

  • stay home
  • contact your local health center or the on-call health center services by phone. Health care professionals there will further instruct you from there on how to get help

You should not arrive to FSHS service units because you risk infecting other people with the virus.

Cancellation of an appointment

Cancel your appointment with the FSHS in case you have even mild symptoms of a respiratory tract infection. We have altered our cancellation terms due to the ongoing situation regarding the coronavirus. You can cancel your appointment and hour prior to the appointment without any cancellation fees. NOTE! We will charge you a cancellation fee in case you have not been in contact with the FSHS.

Sick leave certificates

Several Finnish universities have announced that they will not oblige, in the current situation, sick leave certificates from their students. Therefore, the FSHS will not on a general level be issuing such certificates. The FSHS will notify the educational institutions of this matter.

Remote consultations at your service

Appointments are operating normally at the current moment. You can contact the FSHS if needed through treatment assessment phone number or through the SelfChat service. Hereafter, we will offer you the opportunity for remote consultations in all such situations where the matter makes it possible. Read more regarding the remote consultations from here.

Follow these

  • You can follow the current affairs concerning coronavirus (COVID-19) through the Finnish institute for health and welfare website.
  • Are you about to travel? Check the Ministry for Foreign Affairs website for the latest travel advisories (in Finnish). There you can find important information about travelling abroad and instructions on how to submit a travel report.

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Updated 10th of March 2020

The coronavirus (COVID-19) which initially started spreading from the Chinese province of Wuhan has now caused cases of pneumonia in several countries.

According to the Finnish institute for health and welfare 155 cases of the infection have been observed in Finland (updated on the 13th of March).

Cases of the coronavirus can be found amongst individuals who have

  • traveled to Mainland China (excluding Macao, Hong Kong and Taiwan), South Korea, Iran or Italy, ski resorts in Tyrol, Austria and the state of North Rhine-Westphalia in Germany or
  • individuals who have been in close contact with someone infected by the coronavirus

The virus causes respiratory symptoms similar to those caused by influenza. Some of those infected can also develop pneumonia. However, the majority of those that contract the virus develop only mild symptoms.

In case you have fallen ill with a fever, of more than 38 degrees, and have symptoms in your respiratory tracts such as a cough and/or dyspnea and you have been to the aforementioned areas hit by the epidemic within the past 14 days before your symptoms started or in case you have been in close contact with someone who has a laboratorium verified coronavirus infection we urge you to:

  • stay home
  • contact your local health center or the on-call health center services by phone. Health care professionals there will further instruct you from there on how to get help

Note! If needed you can contact us through our treatment assessment or SelfChat. However, you should not come to our service units if you think you might have the coronavirus infection as you risk infecting others.

Follow these

  • You can follow the current affairs concerning coronavirus (COVID-19) through the Finnish institute for health and welfare website.
  • Are you about to travel? Check the Ministry for Foreign Affairs website for the latest travel advisories (in Finnish). There you can find important information about travelling abroad and instructions on how to submit a travel report.

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Updated 27th of February 2020

The coronavirus (COVID-19) which initially started spreading from the Chinese province of Wuhan has now caused cases of pneumonia in several countries.

According to the Finnish institute for health and welfare 2 cases of the infection have been observed in Finland (updated on the 26th of March). However, the risk of infection remains low in Finland.

Cases of the coronavirus can be found amongst individuals who have

  • traveled to Mainland China (excluding Macao, Hong Kong and Taiwan), South Korea, Iran or Italy, ski resorts in Tyrol, Austria and the state of North Rhine-Westphalia in Germany or
  • individuals who have been in close contact with someone infected by the coronavirus

The virus causes respiratory symptoms similar to those caused by influenza. Some of those infected can also develop pneumonia. However, the majority of those that contract the virus develop only mild symptoms.

In case you have fallen ill with a fever, of more than 38 degrees, and have symptoms in your respiratory tracts such as a cough and/or dyspnea and you have been to the aforementioned areas hit by the epidemic within the past 14 days before your symptoms started or in case you have been in close contact with someone who has a laboratorium verified coronavirus infection we urge you to:

  • stay home
  • contact your local health center or the on-call health center services by phone. Health care professionals there will further instruct you from there on how to get help

Note! If needed you can contact us through our treatment assessment or SelfChat. However, you should not come to our service units if you think you might have the coronavirus infection as you risk infecting others.

You can follow the current affairs concerning coronavirus (COVID-19) through the Finnish institute for health and welfare website.

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Updated on the 6th of February 2020

In early 2020 different cases of pneumonia have been observed in the Chinese city of Wuhan located in Hubei province. The cause of these infections has been identified as an outbreak of a new type of coronavirus (2019-nCoV). One case of Wuhan coronavirus has been observed in Finland on the 29th of January according to the Finnish institute for health and welfare (updated 13th of February 2020).

Individual cases of the illness may be found in Finland as a result of tourism and other international travel. However, the risk of infection remains extremely low in Finland.

Possible cases of the coronavirus (2019-nCoV) are possible amongst travelers that have traveled to Mainland China or amongst individuals that have been in close contact with an infected person.

In case you have fallen ill with a fever, of more than 38 degrees, and have symptoms in your respiratory tracts such as a cough and/or dyspnea and you have been to Mainland China (excluding Macao, Hong Kong and Taiwan) within the past 14 days before your symptoms started or in case you have been in close contact with someone who has a laboratorium verified coronavirus infection we urge you to:

  • stay home
  • contact your local health center or the on-call health center services by phone. Health care professionals there will further instruct you from there on how to get help

You can follow the current affairs concerning the Wuhan coronavirus through the Finnish institute for health and welfare website.

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Updated on the 30th of January 2020

One case of Wuhan coronavirus has been observed in Finland on the 29th of January according to the Finnish institute for health and welfare.

Individual cases of the illness may be found in Finland as a result of tourism and other international travel. However, the risk of infection remains extremely low in Finland.

In case you have fallen ill, with a fever of more than 38 degrees and with symptoms such as a cough or dyspnea in your respiratory tracts, after visiting Wuhan, China or after having been in close contact with someone that has been infected with the coronavirus in a case that has also been verified with laboratory test results we urge you to:

  • stay home
  • contact your local health center or the on-call health center services by phone. Health care professionals there will further instruct you from there on how to get help

You can follow the current affairs concerning the Wuhan coronavirus through the Finnish institute for health and welfare website.

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27th of January 2020

In early 2020 different cases of pneumonia have been observed in the Chinese city of Wuhan located in Hubei province. The cause of these infections has been identified as an outbreak of a new type of coronavirus. There are no known cases of Wuhan coronaviruses in Finland according to the Finnish institute for health and welfare. However, it is possible that individual cases of the illness may be found in Finland as a result of tourism and other international travel.

In case you have visited Wuhan, China or in case you have been in close contact with someone who has fallen ill with the corona virus, which has also been verified in laboratory tests, and you have the following symptoms:

  • Fever (more than 38 degrees) and
  • Symptoms in your respiratory tracts (a cough, dyspnea).

We advise you to stay home and contact your local health center or the on-call health center services by phone. Health care professionals there will further instruct you from there.

When necessary, you can contact the FSHS through phone or SelfChat.

Further information: https://thl.fi/en/web/infectious-diseases/what-s-new/wuhan-coronavirus-latest-updates