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16.1.2020 12 pm: Forms related to invoices and reminders of payments are currently not available at the Self-service. The disturbance will be mended within week 5. Contact your local service unit in urgent matters. We regret the inconvenience caused.

The FSHS’s healthcare professionals can also be reached via video consultations in numerous situations. Remote consultations can be booked at all FSHS units for the following:

  • health checks,
  • nutrition counselling,
  • physiotherapy follow-up visits, and
  • general health and mental health follow-up visits.

Remote consultations, for instance, are available with dental hygienists in Helsinki and Tampere.

A remote consultation is not suitable for situations where you need a physical examination.

How to book a remote consultation

You can agree on a remote consultation with an FSHS healthcare professional when booking an appointment. After receiving a booking permission for a remote consultation, you can book the consultation using the Self online service.

Remote consultations are free of charge, like any regular appointment. A fee will be charged for missed appointments that are not cancelled or are cancelled too late.

How to access a remote consultation

For remote consultations, you’ll need a device such as a computer or a smartphone with a video connection. The service can be used with the following operating systems and browsers: Windows, Linux and Android devices: use Chrome (versions 2018 and up), Firefox (versions 2018 and up) or Internet Explorer (requires an add-on installation); macOS and iOS devices (versions 11.1.2 and up): use Safari browser.

Remote consultations are carried out in Self in accordance with the FSHS data protection statement. You should also take care of data protection and secure use. Choose a quiet place where you can comfortably discuss your situation and treatment.

Here’s what to do before the remote consultation:

  • Log in to Self well before your consultation is due to begin.
  • Start the consultation by clicking “remote consultation” on the menu.
  • If the data connection is not working, the FSHS will call you. Don’t forget to check that your contact details in Self are up to date.

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