Skip to content
On Wednesday 17 Dec 2025 our national service numbers for general and mental health as well as oral health will exceptionally close at 1:30 pm. Also, the SelfChat service lines (general and mental health, oral health, hearing impaired customers) will exceptionally close at 2:00 p.m. We apologise for any inconvenience.
Please check out our news article to see the opening hours during Christmas holidays, New Year and Epiphany. Read more

If necessary, please remember to reschedule or cancel your appointment well in advance

If necessary, please remember to reschedule or cancel your appointment at least 24 hours before the agreed time. If you miss your appointment or reschedule or cancel it too late without an acceptable reason, you’ll be charged a fee for the unattended appointment. 

In 2024, the fee for unattended appointments is 56.70 euros. The fee concerns all appointments and examinations at FSHS´s own service units and partners´ service units, as well as remote contacts.

If, according to you, an invoice is inappropriate, you can request a correction via the Feedback about invoice form in the Self online service. Please note that the request must now be made within two months from the invoice date.