Skip to content

Patient ombudsman activities at FSHS have ended in their previous form from 1 January 2024 onwards. From now on all ombudsmen activities will be organised by wellbeing services counties. With this development, the previous title ‘ombudsman’ was also replaced with the title ombudsperson. After the change, if necessary, please contact the patient ombudsperson of your own wellbeing services county.

The patient ombudsperson works to promote patients’ rights. The ombudsperson will advise and assist you if you are dissatisfied with your care or treatment. The ombudsperson can help you to leave an objection and give you advice in making a complaint or reporting a notice of patient injury with the Finnish Patient Insurance Centre.

The patient ombudsperson will not comment on decisions made about your medical treatment. Neither will the ombudsperson express an opinion as to whether or not there has been an error in your treatment.

Contact information for patient ombudspersons of wellbeing services counties

The table below contains links to the contact information of patient ombudspersons of wellbeing services counties. The wellbeing services county responsible for organizing the patient ombudsperson’s activities is determined based on the area within the wellbeing services county where the FSHS service is produced.

If necessary, you can check the boundaries of the wellbeing services counties on the website of the Ministry of Social Affairs and Health.

The wellbeing services county of Central FinlandPatient Ombudsperson (hyvaks.fi, in Finnish)
The wellbeing services county of Central OstrobothniaSocial and Patient Ombudsperson (soite.fi, in Finnish)
HelsinkiSocial and Patient Ombudsperson (hel.fi)
The wellbeing services county of KainuuPatient Ombudsperson (hyvinvointialue.kainuu.fi, in Finnish)
The wellbeing services county of Kanta-HämePatient Ombudsperson (omahame.fi, in Finnish)
The wellbeing services county of KymenlaaksoSocial and Patient Ombudsperson (kymenhva.fi, in Finnish)
The wellbeing services county of LaplandPatient and Social Ombudsperson (lapha.fi, in Finnish)
The wellbeing services county of North Karelia Contact Information, Social and Patient Ombudsperson (siunsote.fi, in Finnish)
The wellbeing services county of North OstrobothniaPatient and Social Ombudsperson (pohde.fi, in Finnish)
The wellbeing services county of North SavoThe Services of Patient Ombudsperson (pshyvinvointialue.fi, in Finnish)
The wellbeing services county of OstrobothniaPatient Ombudsman (en.osterbottensvalfard.fi)
The wellbeing services county of PirkanmaaPatient Ombudsperson (pirha.fi, in Finnish)
The wellbeing services county of Päijät-HämeSocial and Patient Ombudsperson (paijat-sote.fi, in Finnish)
The wellbeing services county of SatakuntaPatient and Social Ombudsperson (satakunnanhyvinvointialue.fi, in Finnish)
The wellbeing services county of South KareliaThe services of the social and patient ombudsperson (ekhva.fi, in Finnish)
The wellbeing services county of South OstrobothniaPatient and Social Ombudsperson (hyvaep.fi, in Finnish)
The wellbeing services county of South SavoSocial and Patient Ombudsperson (etelasavonha.fi, in Finnish)
The wellbeing services county of Southwest FinlandThe services of Patient Ombudsperson (varha.fi, in Finnish)
The wellbeing services county of West Uusimaa Person responsible for social and patient matters (luvn.fi)

Service options

The patient contact person of FSHS is Katriina Ikävalko during the transition period from 1 January 2024 to 31 March 2024. You can contact her via the online form below or by phone (Tuesdays 12.00 pm –1.00 pm), tel. +358 46 7101155.

Fill the form
Contact FSHS´s patient contact person