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Any questions about how to use our services? To this page we are collecting frequently asked questions and answers about how to use our services and about the health care fee for students in higher education.

About how to use services

  • In case you are an incoming international exchange student can no longer use FSHS services as of 1st of January 2021.

However, you can find further information about the Finnish health care system through these websites:

  • Your primary FSHS service unit is the one in your study town. If necessary, you will be permitted to book an appointment to a service unit which is run by the FSHS at another town.
  • Please note, that only students who study at a location in which there is a branch unit operated by one of our partners can use that service unit.
  • Booking an appointment occurs through the need for treatment assessment. And the need for treatment assessment is conducted by a health care professional who charts your situation, evaluates your need for treatment, evaluates the urgency of the matter and provides with advice for self-treatment. You receive the need for treatment assessment either through SelfChat or by phone. Read more
  • The mental health services which the FSHS produces and which are part of the student health care are essentially equal to the treatments one can receive from a public health center. With the difference that the FSHS does not produce rehabilitative services related to mental health and does not treat patient with substance abuse background or opioid dependencies.
  • In case you have an on-going treatment relationship with special health care (for instance at a psychiatric polyclinic), then the FSHS cannot provide you with the same level of treatment. However, in such situations the FSHS can provide additional support for your study abilities. In case you have an on-going patient relationship with a health center then you can move your treatment relationship to the FSHS provided that your relationship does not consist of rehabilitation or treatment of substance abuse. Before you move your patient relationship to us you should discuss the matter with the treating person at your current place of treatment in order to assess whether such a move would be appropriate.
  • The FSHS treats often problems related to wisdom teeth as they are very common amongst students. The decision to remove wisdom teeth is made in connection to a dentist appointment and the removal of wisdom teeth is done free of charge.
  • Studens at Åland University of Applied Sciences cannot use FSHS services because their student health care is organized under another juristriction. Therefore, they also do not need to pay the student health care fee.
  • When you book appointments at the FSHS you will always need to contact us through our national service numbers or the SelfChat. At this stage it does not matter where you live.
  • Students use services primarily from their own service unit. In case it is a service unit which is maintained by one of our partners then only those students who study at that particular location can use services from there.
  • FSHS specially appointed teams will take care of all the needs of the educational institutions. For instance, the vaccinations are conducted often in such a way that the nurse will come to the location where the students are.
  • You can use FSHS services during weekdays throughout the year. However, there will be shorter opening hours during certain holidays which occur during weekdays (New Year’s Eve, Maundy Thursday and Walpurgis Night).
  • A student who has the right to use student health care services and has enrolled themselves as present has the right to use FSHS services until the end of the semester, even if they have graduation during the semester.
  • We cannot conduct remote consultations with students who are on student exchange or internship abroad due to the act on patient insurance (22.8.2019/948).

About the student health care fee

  • The Finnish government has verified for the first time ever the health care fee for students in higher education. The health care fee is in 2021 71,60 euros. According to the act on student health care the payment is done in two rates in which case the fee per semester is 35,80 euros.
  • We found the following information at Kela’s own website:
  • If you do not pay the healthcare fee by the due date, Kela will send you a reminder. If the healthcare fee is paid after the due date, a fixed late-payment fee will be charged. If you do not pay the healthcare fee after having been reminded of it, Kela can withhold the fee and the late-payment fee from your study grant payments without consulting you. If the fee cannot be withheld from the study grant payments, the healthcare fee will be referred to the enforcement authority for collection.
  • We have received several questions regarding this subject and through this answer we attempt to answer to them all:
  • Kela charges the student health care fee from all those students who are encompassed by the FSHS services. All students draw benefits from FSHS services regardless to whether they come to appointments or not. The mission of the FSHS is, according to the act on healthcare for students in higher education and the Ministry of Social Affair’s Guide on student health care, to provide students with health care services. However, the same guiding documents state that the FSHS’s mission is to further student’s health on a more general level which also includes improving the well-being of the community health as well as the health and safety of study environments. All students benefit from many of these objectives. Even those who do not use individual services. In other words, the health care fee does not equal an individuals appointment services but on a broader level the student health care in its entirety.
  • Domestic students or students who come from the EU/EEA-area are not subject to tuition fees. However, institutions of higher education make their own decision on the amount of tuition fee they charge from their students from those students that come outside this area. You can find the latest and best information regarding tuition fees from your own educational institution. For information regarding student union’s membership fee you can find information from your own student union.
  • We forwarded this question to Migri who provided us an answer to this question.
  • Although a student can receive services from the FSHS a health insurance will be necessary for the entire duration of the stay within Finland.
  • Please note, that students from the European Union as well as Iceland, Liechtenstein, Norway, Switzerland and the United Kingdom can meet this requirement through obtaining the European Health Insurance Card.
  • Kela cannot bill students because Kela will not have a list of all affected students before the due date. The healthcare fee must be paid by all students who register as attending. However, it is possible to register as attending as late as the due date. For example, the first due date is scheduled for 31 January 2021. Students who register as attending on that date must pay the fee on the same date.
  • To reach all students who are required to pay the fee, we are providing information about the change and about the fee through several different channels

    More information at Kela’s website.
  • You can request a decision from Kela concerning the payment of the student health care fee.

The answer to this questions was found in Kela’s frequently asked questions-site:

  • The fee must be paid by students who are studying for a Finnish higher education degree and have registered as attending for the autumn or spring term.
  • If you are registered as attending in a Finnish higher education institution while doing your study exchange or other period of foreign study, you must pay the healthcare fee. You do not have to pay the healthcare fee if you are registered as non-attending.
  • Higher education institutions do not have a uniform policy on whether they require students to register as attending while on a study exchange.

Why doesn’t Kela send a bill to students for the healthcare fee?

  • Kela cannot bill students because they do not have a list of all affected students before the due date. The healthcare fee must be paid by all students who register as attending. However, it is possible to register as attending as late as the due date. For example, the first due date is scheduled for 31 January 2021. Students who register as attending on that date must pay the fee on the same date.
  • To reach all students who are required to pay the fee, we are providing information about the change and about the fee through several different channels. In January 2021, we will send a letter about the healthcare fee to students who registered as attending by early January but have not yet paid the fee.
  • In case you are encompassed by the FSHS services the health care fee must be paid in accordance to schedule set by Kela. However, the schedule depends on when you are enrolled as present at your educational institution. For instance, if you enroll as present between the 1st of October and the 31st of December then you are obliged to pay the health care fee by the end of the year. You can use FSHS services once you are enrolled as present.