Booking an appointment
1. Assessing your need for treatment and service guidance
Your need for treatment will be assessed before booking an appointment for FSHS services. A healthcare professional will map out your situation, assess your need for treatment and its level of urgency, and provide you with self-care instructions. The need for treatment will be assessed in SelfChat or on the phone.
If you’re booking a follow-up appointment and already have a booking permission, you can make the booking on the Self online service.
Phone our callback service
Call our nationwide service numbers during service hours Mon–Fri 8 am–2 pm.
General and mental health services 046 710 1073
Oral health services 046 710 1085
Make a callback request in the phone service and tell us your phone number so we can contact you. Remember to wait until the machine tells you that your callback request has been registered.
We will call you back. We will try to call the number you provided two times during our service hours. Please note that the call will come from an unknown number.
There is a dedicated phone service for hearing-impaired customers.
Chat in Self (SelfChat opens again from 3rd of May 2021)
You can contact the healthcare professionals in SelfChat.
SelfChat is open between Mon–Fri at 12 pm–2 pm.
Please note that that the FSHS has no emergency services. Our units are open in the daytime on weekdays. We do not offer services during evenings, nights or weekends. If you need urgent care, contact a health centre emergency clinic in your home town. You can also find information on emergency clinics in your home town on the FSHS units’ website.
2. Booking your appointment
If, after assessing the need for care, you do business at FSHS’s own service unit, depending on your service needs, 1) your responsibility team will be in touch with you or 2) you will receive an appointment, 3) and / or a permission to make an appointment. After permission to make an appointment or when you’re booking a follow-up appointment, you can make the booking on the Self online service.
If, after assessing the need for care, you deal with a FSHS partner’s service point, you will receive instructions for making an appointment.
Remember to mark your appointment in your diary. You will receive a reminder as an SMS about the appointment two days (48 hours) beforehand if you have activated the reminder message service in Self and your contact details are up to date. If you have rescheduled your appointment, you will not receive a reminder message. We will not take responsibility for any disruptions in the reminder message service.
3. Rescheduling or cancelling your appointment in time
If you cannot make it to your appointment, remember to reschedule or cancel it well in advance. Appointments should be rescheduled or cancelled no later than one full day (24 hours) prior to the appointment.
NOTE! For now, since the 13th of March, you can cancel your appointment in a one-hours notice.
Reschedule or cancel your appointment using the Self online service or via the phone service
- If you reschedule your appointment, you will not lose your booking permission. Please note that you will not receive a reminder message about the rescheduled appointment.
- If for some reason you do not need the scheduled appointment at all, you can cancel it. Please note that in this case you will lose your booking permission.
- If you do not arrive to your appointment, a fee for uncancelled appointments will be charged. For further information, please see the section “Service fees”.
4. Making appointments easy
The appointment will take place at an FSHS unit or as a remote consultation in Self.
Make sure you arrive in time for your appointment. Check the street address and registration instructions of the unit beforehand to allow enough time for the journey.
If you have a remote consultation, log in to Self well before your consultation is due to begin. Read the requirements for remote consultations beforehand. Read how to access a remote consultation