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16.1.2020 12 pm: Forms related to invoices and reminders of payments are currently not available at the Self-service. The disturbance will be mended within week 5. Contact your local service unit in urgent matters. We regret the inconvenience caused.

1. Assessing your need for treatment

Your need for treatment will be assessed before booking an appointment for FSHS services. A healthcare professional will map out your situation, assess your need for treatment and its level of urgency, and provide you with self-care instructions. The need for treatment will be assessed in SelfChat or on the phone.

If you’re booking a follow-up appointment and already have a booking permission, you can make the booking on the Self online service.

Chat in Self

You can contact the healthcare professionals in SelfChat. This service is available from noon to 2:00 p.m. from Monday to Friday.  

Phone our callback service

Call the FSHS unit in your study town during service hours. Make a callback request in the phone service and tell us your phone number so we can contact you. Remember to wait until the machine tells you that your callback request has been registered.

We will call you back. We will try to call the number you provided up to two times during our service hours. Please note that the call will come from an unknown number.

In urgent matters, call us before 10 a.m. so we can assess the level of urgency and book you an appointment for the same day if necessary.

Please note that that the FSHS has no emergency services. Our units are open in the daytime on weekdays. We do not offer services during evenings, nights or weekends. If you need urgent care, contact a health centre emergency clinic in your home town. You can also find information on emergency clinics in your home town on the FSHS units’ website.

There is a dedicated phone service for hearing-impaired customers. You can find more information here.

2. Booking your appointment

After your need for treatment has been assessed or when you’re booking a follow-up appointment, you can make the booking on the Self online service.

The appointment will take place at an FSHS unit or as a remote consultation in Self. Read how to access a remote consultation

Remember to mark your appointment in your diary. You will receive a reminder as an SMS about the appointment two days (48 hours) beforehand if you have activated the reminder message service in Self and your contact details are up to date. If you have rescheduled your appointment, you will not receive a reminder message. We will not take responsibility for any disruptions in the reminder message service.

3. Rescheduling or cancelling your appointment in time

If you cannot make it to your appointment, remember to reschedule or cancel it well in advance. Appointments should be rescheduled or cancelled no later than one full day (24 hours) prior to the appointment.

Reschedule or cancel your appointment using the Self online service or via the phone service of your FSHS unit.

  • If you reschedule your appointment, you will not lose your booking permission. Please note that you will not receive a reminder message about the rescheduled appointment.
  • If for some reason you do not need the scheduled appointment at all, you can cancel it. Please note that in this case you will lose your booking permission.
  • If you cancel or reschedule the appointment later than 24 hours prior to the appointment, a fee for uncancelled appointments will be charged. This applies to all appointments except laboratory examinations. For further information, please see the section “Service fees”.

4. Making appointments easy

Make sure you arrive in time for your appointment. Check the street address and registration instructions of the unit beforehand to allow enough time for the journey.

If you have a remote consultation, log in to Self well before your consultation is due to begin. Read the requirements for remote consultations beforehand.