Contact the assessment of the need for treatment team
Please note! Our new digital service YTHSDigi replaces the Self online service as of Wednesday 6 May 2026. Please read more: YTHSDigi soon available to students
Referral to all FSHS services and to our partners’ service units is always based on an assessment of your need for treatment carried out by FSHS.
You can contact us for an assessment of your need for care via:
Read more about YTHSDigi and how to start using the service.
Before you contact us
- Please note that we’ll be able to process your matter faster if you use only one service channel at a time.
- If you’re unsure, check your right to use FSHS services.
- Please update your contact details in YTHSDigi before contacting us.
- The FSHS doesn’t offer emergency services or services during evenings, nights or weekends. If you need urgent care, please contact the emergency clinic in your wellbeing services county.
- Before visiting an emergency clinic, call the national Medical Helpline at 116 117. The Helpline offers direction and advice for patients in medical emergency matters every day round the clock. Read more about the national Medical Helpline (116117.fi)
- In urgent and serious matters, call the national emergency number 112.
Your need for treatment is assessed
As part of the assessment of the need for treatment, a healthcare professional will evaluate your situation, assessing your need for treatment and its level of urgency.
If necessary, you will be referred to:
- video or in-person appointments
- self-care instructions and/or
- questionnaires or forms.
In some localities, you may be referred to one of FSHS’s partner service units.
You will receive an SMS reminder of your booked appointment two days (48 hours) before the appointment if you have given your consent to SMS reminders when interacting with FSHS healthcare professionals and your contact details are up to date. If you have rescheduled your appointment, you will not receive a reminder.
In the YTHSDigi mobile app, it is recommended that you check the notification settings when using the app for the first time. Allow notifications if you wish to receive notifications about issues related to your care.
Service hours and contact channels
Chat service
The easiest way to contact the assessment of need for care is via the chat in the YTHSDigi service.
- Chat lines for general health, mental health and oral health are open on weekdays Mon–Thu 8 am–3 pm and Fri 8 am–2 pm.
In some cases, the FSHS professional talking to you on the chat may suggest switching to a video appointment. This is why it’s best to contact us when and where you’re also able to talk about your health issues out loud.
Telephone service
If necessary, you can also contact us via our national service phone numbers. Our service phone numbers are open Mon–Thu 8.00–15.00 and Fri 8.00–14.00:
- General and mental health services, tel. +358 46 710 1073
- Oral health services, tel. +358 46 710 1085
Stay on the line to wait, or leave a call request. You will receive the callback from the same service number you called to make your call request. Please note that other calls related to your care may still be made from unknown numbers.
Possible exceptions to our service times
We will inform you about possible exceptions in service times or disruptions in our service lines on our website.
Reschedule or cancel your appointment well in advance
If you can’t make it to your appointment, remember to reschedule or cancel it well in advance. This way we can offer the appointment to another student.
If you miss your appointment or cancel it too late without an acceptable reason, you’ll be charged a fee for the unattended appointment. We do not charge the fee if you reschedule or cancel your appointment at least 24 hours before the time of the original appointment.
The fee for unattended appointments concerns all appointments and examinations both FSHS´s own service units and partner service units. This also applies to, for example, remote appointments, laboratory visits, vaccination appointments and group meetings.
- For more information, please visit the Charges and invoicing page.
Please note that you must come to a booked appointment, even if you do not receive a separate reminder message beforehand.
Instructions for rescheduling and canceling an appointment at your FSHS´s own service unit
When you book an appointment, you will receive an electronic booking permission that allows you to reschedule or cancel your appointment in YTHSDigi. If, for some reason, you cannot use the YTHSDigi service, please call our national telephone service.
If you reschedule your appointment, you won’t lose your booking permission. If you no longer need the appointment for whatever reason, you can cancel it altogether. Remember that if you cancel your appointment, you’ll lose your booking permission.
Please note that you won’t receive a reminder SMS about appointments that have been rescheduled.
Instructions for rescheduling and canceling an appointment at a partner service unit
If your appointment is the first visit at FSHS’s partner service unit, please reschedule or cancel it by calling FSHS’s national telephone service or via the YTHSDigi chat. For follow‑up visits or an FSHS referral to laboratory or imaging services, please reschedule or cancel the appointment according to the service provider’s instructions.
Cancel your appointment if your right to use FSHS services has ended
Semester after graduation
Please note that your right to use FSHS services ends at the end of the academic term during which you graduated. If you were booked for an appointment scheduled for the semester following your graduation, you’re responsible for cancelling the appointment.
Appointments are not canceled automatically. You must manage the cancellation yourself if you want to avoid paying a fee for unattended appointments.
Other situations where you have not registered to be present for the semester
You must also cancel your appointment unprompted in other cases where you were booked for one, but will not be registered at your higher education institution for the semester during which the appointment was scheduled to take place.
The appointments are not canceled automatically, and you must manage the cancellation yourself if you want to avoid paying a fee for unattended appointments.
