Booking an appointment
1. Assessing your need for treatment and service guidance
Your need for treatment will be assessed before booking an appointment for FSHS services. A healthcare professional will map out your situation, assess your need for treatment and its level of urgency, and provide you with self-care instructions. The need for treatment will be assessed in SelfChat or on the phone.
If you’re booking a follow-up appointment and already have a booking permission, you can make the booking on the Self online service.
Please update your contact information in the Self service before calling assessing the need for care or contacting at us SelfChat.
Phone our callback service
Call our nationwide service numbers during service hours Mon–Thu 8 am–3 pm and Fri 8 am–2 pm.
General and mental health services 046 710 1073
Oral health services 046 710 1085
Choose a service number based on whether you’re looking for oral health or general and mental health services. Leave a callback request using the phone service. You’ll be provided with an estimate of the time when an FSHS professional is going to call you back. If the time isn’t suitable for you, you can choose a time that suits you better. If you need to, you can cancel you callback request or alter the callback time. We will call you once you have made the callback request. And we will try to reach you by phone twice if necessary. You will receive the call from the same service number you called to make your callback request. Please note, that treatment related phone calls can come from an unknown number.
There is a designated service line in SelfChat for hearing-impaired customers.
Chat in Self
You can contact the healthcare professionals in SelfChat.
SelfChat serves you
in matter related to mental health
Mon–Fri 10 am to 2 pm
in matters related to oral health
Mon–Fri 9 am to 11 am
in matters related to general health
Mon–Fri 9 am to 11 am
You have access to the following chat-lines:
* Assessing the need for treatment
* Sexually transmitted diseases (STDs)
* Birth control
* Travel health and vaccinations
in technical issues
Mon–Fri 9 am to 11 am
Please note that that the FSHS has no emergency services. Our units are open in the daytime on weekdays. We do not offer services during evenings, nights or weekends. If you need urgent care, contact a health centre emergency clinic in your home town. You can also find information on emergency clinics in your home town on the FSHS units’ website.
2. Booking your appointment
If, after assessing the need for care, you do business at FSHS’s own service unit, depending on your service needs, 1) your responsibility team will be in touch with you or 2) you will receive an appointment, 3) and / or a permission to make an appointment. After permission to make an appointment or when you’re booking a follow-up appointment, you can make the booking on the Self online service.
If, after assessing the need for care, you deal with a FSHS partner’s service point, you will receive instructions for making an appointment.
Remember to mark your appointment in your diary. You will receive a reminder as an SMS about the appointment two days (48 hours) beforehand if you have activated the reminder message service in Self and your contact details are up to date. If you have rescheduled your appointment, you will not receive a reminder message. We will not take responsibility for any disruptions in the reminder message service.
3. Rescheduling or cancelling your appointment in time
If you cannot make it to your appointment, remember to reschedule or cancel it well in advance. Appointments should be rescheduled or cancelled no later than one full day (24 hours) prior to the appointment.
Reschedule or cancel your appointment using the Self online service or via the phone service
- If you reschedule your appointment, you will not lose your booking permission. Please note that you will not receive a reminder message about the rescheduled appointment.
- If for some reason you do not need the scheduled appointment at all, you can cancel it. Please note that in this case you will lose your booking permission.
- If you do not arrive to your appointment nor have rescheduled it or cancelled it on time you will be charged the fee for an unattended appointment. Check further information from the page Charges and invoicing >
If your appointment is to a FSHS partners service unit then cancel or reschedule your appointment according to the instructions of the service provider.
4. Making appointments easy
The appointment will take place at an FSHS unit or as a remote consultation in Self.
Make sure you arrive in time for your appointment. Check the street address and registration instructions of the unit beforehand to allow enough time for the journey.
If you have a remote consultation, log in to Self well before your consultation is due to begin. Read the requirements for remote consultations beforehand. Read how to access a remote consultation