Our assessment of the need or treatment is unfortunately experiencing high demand. To help reduce the backlog, the national telephone service for general health and mental health will temporarily operate with exceptional opening hours from 8 am to 11 am. The chat services in YTHSDigi remain available during normal opening hours: Monday to Thursday from 8 am to 3 pm and Friday from 8 am to 2 pm. We apologize for any inconvenience this may cause.
The oral health chat in YTHSDigi will operate with exceptional opening hours: Mon to Thu from 8 am to 11 am and from 12 pm to 2 pm, and on Fri from 8 am to 11 am and from 12 pm to 1 pm. Our oral health service phone line will operate as usual: Mon to Thu from 8 am to 3 pm, on Fri from 8 am to 2 pm.

Changes to mental health chat services

The extensive mental health chat services introduced last summer and autumn were part of the mental health services enabled by government grant. The anonymous MieliChat service was launched on 18 June 2021, and the SelfChat mental health line introduced extended service hours on 7 September 2021. This summer will bring some changes to these chat services.

Changes from 1 July 2022

  • The SelfChat mental health service line will return to normal service hours, providing assessments of the need for treatment within mental health services on weekdays, Mon–Fri, 9 am to 11 am.
  • The SelfChat mental health service line will be reunited with general health and form the service line of general and mental health.
  • The anonymous MieliChat service will end.

The staff currently providing chat services will be transferred to the Digital Clinic for Mental Health, where they will be holding appointments.