Instructions for remote consultation
FSHS is conducting remote consultations extensively. However, the necessity for in person consultations are evaluated during the treatment assessment which is conducted by our health care professionals.
The FSHS’s healthcare professionals can also be reached via video consultations in numerous situations. Remote consultations can be booked at all FSHS units for the following:
- health checks,
- nutrition counselling,
- physiotherapy follow-up visits, and
- general health and mental health follow-up visits.
Remote consultations, for instance, are available with dental hygienists in Helsinki and Tampere.
A remote consultation is not suitable for situations where you need a physical examination.
Due to the act on patient insurance, we cannot conduct remote appointments if the student is abroad (for example on a student exchange or internship).
How to book a remote consultation
You can agree on a remote consultation with an FSHS healthcare professional when booking an appointment. After receiving a booking permission for a remote consultation, you can book the consultation using the Self online service.
FSHS receptions are mainly free of charge. However, same rules apply for remote consultations concerning fees and cancellations as for in person consultations (e.g. if you did not come to your consultation or if you cancelled your remote consultation too late).
How to access a remote consultation
For remote consultations, you’ll need a device such as a computer or a smartphone with a video connection. The service can be used with the following operating systems and browsers: Windows, Linux and Android devices: use Chrome (versions 2018 and up), Firefox (versions 2018 and up) or Internet Explorer (requires an add-on installation); macOS and iOS devices (versions 11.1.2 and up): use Safari browser.
Remote consultations are carried out in Self in accordance with the FSHS data protection statement. You should also take care of data protection and secure use. Choose a quiet place where you can comfortably discuss your situation and treatment.
Recording remote consultations is prohibited, unless all participating parties have given their consent.
Here is what to do before the remote consultation:
- Log in to Self well before your consultation is due to begin.
- Go to remote consultation via the SelfChat window.
- If the data connection is not working, the FSHS will call you. Don’t forget to check that your contact details in Self are up to date.