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We are still mending the queue in the phone services and you may have to wait 1-3 days for us to call you back. The national service numbers are serving in week 2 between 8am and 12pm until the queue is gone. SelfChat is closed until further notice. We regret the inconvenience caused due to the overloaded phone services.

We comply with Finnish care guarantee legislation and the timeframes it sets for access to care.

The urgency of need for treatment is assessed within three days of the patient contacting us. The urgency of access to care is determined individually on the basis of a treatment need assessment, taking into account the symptoms and their severity.

The statutory requirement is that access to non-urgent examinations or treatment in general and mental health services must be provided within three months, and in oral health services within six months, of the date on which the need for treatment was identified.

Information about compliance with the care guarantee requirements is provided on this website. This year’s information is updated monthly.

Implementation of the statutory care guarantee

Access to dentists

Access to other healthcare professionals