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Technical problems in the telecommunications systems at a national service provider were observed on the 22nd of June 2021 between 8.00am and 3.00pm. The technical issues could have prevented our phone, appointment and chat services from functioning. In case you had a remote consultation, which could not be conducted, you will be contacted. We regret the inconvenience caused.

We comply with Finnish care guarantee legislation and the timeframes it sets for access to care.

The urgency of need for treatment is assessed within three days of the patient contacting us. The urgency of access to care is determined individually on the basis of a treatment need assessment, taking into account the symptoms and their severity.

The statutory requirement is that access to non-urgent examinations or treatment in general and mental health services must be provided within three months, and in oral health services within six months, of the date on which the need for treatment was identified.

Information about compliance with the care guarantee requirements is provided on this website. This year’s information is updated monthly.

Implementation of the statutory care guarantee

Access to dentists

Access to other healthcare professionals