We comply with Finnish care guarantee legislation and the timeframes it sets for access to care.
The urgency of need for treatment is assessed within three days of the patient contacting us. The urgency of access to care is determined individually on the basis of a treatment need assessment, taking into account the symptoms and their severity.
The statutory requirement is that access to non-urgent examinations or treatment in general and mental health services must be provided within three months, and in oral health services within six months, of the date on which the need for treatment was identified.
Information about compliance with the care guarantee requirements is provided on this website. This year’s information is updated monthly.