Access to care
In accordance with the care guarantee legislation, non-urgent medical or dental examination or treatment deemed necessary shall be provided within three months of the assessment in the case of general and mental health and within six months of the assessment in the case of oral health.
Access to care refers to the beginning of the treatment process in health care, e.g. an appointment after the assessment of the need for treatment. At the moment one might need to wait for further treatment after the first contact.
Starting treatment in general and mental healthcare according to region
Your treatment at the FSHS starts when someone from your healthcare team contacts you to create a treatment plan and decide on any treatment procedures. The diagrams depict the number of days within which treatment was started in general and mental healthcare in the different FSHS service areas.
In accordance with the care guarantee requirements, patients should have access to general and mental health care within 90 days after the assessment of the need for treatment. These times for accessing care comply with the care guarantee legislation.
- The dark blue bar depicts the proportion of clients starting treatment within 1 to 7 days.
- The light blue bar depicts the proportion of clients starting treatment within 8 to 30 days.
- The grey bar depicts the proportion of clients starting treatment within 31 to 90 days.
During the past six months, the proportion of those gaining access to general and mental health care within 0–7 days was:
- FSHS Central 92 %
- FSHS East 86 %
- FSHS North 74 %
- FSHS South 91 %
- FSHS West 98 %
During the past six months, the proportion of those gaining access to general and mental health care within 8–30 days was:
- FSHS Central 8 %
- FSHS East 14 %
- FSHS North 26 %
- FSHS South 9 %
- FSHS West 2 %
FSHS South general and mental health
In FSHS South, the proportion of those gaining access to general and mental health care within 0-7 days was:
- in September 95 %
- in October 95 %
- in November 92 %
- in December 92 %
- in January 90 %
- in February 80 %
In FSHS South, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in September 5 %
- in October 5 %
- in November 8 %
- in December 7 %
- in January 10 %
- in February 20 %
FSHS East general and mental health
In FSHS East, the proportion of those gaining access to general and mental health care within 0-7 days was:
- in September 82 %
- in October 82 %
- in November 82 %
- in December 90 %
- in January 89 %
- in February 88 %
In FSHS East, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in September 18 %
- in October 17 %
- in November 17 %
- in December 9 %
- in January 10 %
- in February 12 %
FSHS Central general and mental health
In FSHS Central, the proportion of those gaining access to general and mental health care within 0-7 days was:
- in September 91 %
- in October 85 %
- in November 80 %
- in December 94 %
- in January 98 %
- in February 95 %
In FSHS Central, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in September 9 %
- in October 14 %
- in November 19 %
- in December 5 %
- in January 1 %
- in February 4 %
FSHS West general and mental health
In FSHS West, the proportion of those gaining access to general and mental health care within 0-7days was:
- in September 98 %
- in October 98 %
- in November 95 %
- in December 97 %
- in January 98 %
- in February 96 %
In FSHS West, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in September 2 %
- in October 2 %
- in November 4 %
- in December 3 %
- in January 1 %
- in February 4 %
FSHS North general and mental health
In FSHS North, the proportion of those gaining access to general and mental health care within 0-7days was:
- in September 73 %
- in October 61 %
- in November 64 %
- in December 72 %
- in January 81 %
- in February 93 %
In FSHS North, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in September 27 %
- in October 39 %
- in November 35 %
- in December 27 %
- in January 19 %
- in February 7 %
Average waiting times for appointments
The time between the booking and attending the appointment varies depending on the healthcare professionals concerned, as shown in the two examples below.
Average waiting times for appointments with a GP
This diagram depicts how many days elapsed, on average, in different FSHS service areas between booking and attending an appointment with a GP. The blue diagram depicts the Southern FSHS area, while the Eastern, Central, Western and Northern areas are marked with light grey, dark grey, pink and black, respectively.
The average waiting time for an appointment with a GP in the Southern FSHS area was:
- 34 days in September 2022
- 26 days in October 2022
- 27 days in November 2022
- 27 days in December 2022
- 30 days in January 2023
- 30 days in February 2023
The average waiting time for an appointment with a GP in the Eastern FSHS area was:
- 48 days in September 2022
- 41 days in October 2022
- 45 days in November 2022
- 49 days in December 2022
- 47 days in January 2023
- 50 days in February 2023
The average waiting time for an appointment with a GP in the Central FSHS area was:
- 74 days in September 2022
- 76 days in October 2022
- 70 days in November 2022
- 68 days in December 2022
- 79 days in January 2023
- 64 days in February 2023
The average waiting time for an appointment with a GP in the Western FSHS area was:
- 29 days in September 2022
- 25 days in October 2022
- 25 days in November 2022
- 30 days in December 2022
- 28 days in January 2023
- 27 days in February 2023
The average waiting time for an appointment with a GP in the Northern FSHS area was:
- 39 days in September 2022
- 41 days in October 2022
- 37 days in November 2022
- 42 days in December 2022
- 37 days in January 2023
- 34 days in February 2023
Average waiting times for appointments with a public health nurse
This diagram depicts how many days elapsed, on average, in different FSHS service areas between booking and attending an appointment with a public health nurse.
The blue diagram depicts the Southern FSHS area, while the Eastern, Central, Western and Northern areas are marked with light grey, dark grey, pink and black, respectively.
The average waiting time for an appointment with a public health nurse in the Southern FSHS area was:
- 20 days in September 2022
- 20 days in October 2022
- 15 days in November 2022
- 21 days in December 2022
- 22 days in January 2023
- 22 days in February 2023
The average waiting time for an appointment with a public health nurse in the Eastern FSHS area was:
- 26 days in September 2022
- 27 days in October 2022
- 20 days in November 2022
- 39 days in December 2022
- 34 days in January 2023
- 29 days in February 2023
The average waiting time for an appointment with a public health nurse in the Central FSHS area was:
- 36 days in September 2022
- 21 days in October 2022
- 20 days in November 2022
- 28 days in December 2022
- 30 days in January 2023
- 22 days in February 2023
The average waiting time for an appointment with a public health nurse in the Western FSHS area was:
- 17 days in September 2022
- 14 days in October 2022
- 16 days in November 2022
- 24 days in December 2022
- 25 days in January 2023
- 22 days in February 2023
The average waiting time for an appointment with a public health nurse in the Northern FSHS area was:
- 21 days in September 2022
- 17 days in October 2022
- 17 days in November 2022
- 25 days in December 2022
- 28 days in January 2023
- 22 days in February 2023
Starting treatment in oral healthcare according to region
The diagrams depict the number of days within which treatment was started in oral healthcare in the different FSHS service areas. In accordance with the care guarantee requirements, patients should have access to oral health care within 180 days after the assessment of the need for treatment.
- The dark blue bar depicts the percentage of clients who have accessed care within 1 to 7 days.
- The light blue bar depicts the proportion of clients who have accessed care within 8 to 30 days.
- The grey bar depicts the proportion of clients who have accessed care within 31 to 90 days.
- The black bar depicts the proportion of clients who have accessed care within 91 to 90 days.
During the past six months, the proportion of those gaining access to oral health care within 0–7 days was:
- FSHS Central 26 %
- FSHS East 27 %
- FSHS North 36 %
- FSHS South 33 %
- FSHS West 36 %
During the past six months, the proportion of those gaining access to oral health care within 8–30 days was:
- FSHS Central 19 %
- FSHS East 31 %
- FSHS North 17 %
- FSHS South 14 %
- FSHS West 16 %
During the past six months, the proportion of those gaining access to oral health care within 31–90 days was:
- FSHS Central 21 %
- FSHS East 35 %
- FSHS North 19 %
- FSHS South 17 %
- FSHS West 37 %
During the past six months, the proportion of those gaining access to oral health care within 91–180 days was:
- FSHS Central 33 %
- FSHS East 8 %
- FSHS North 28 %
- FSHS South 35 %
- FSHS West 10 %
FSHS South oral health
September 2022
The proportion of those gaining access to oral health care within 0–7 days was: 25 %
The proportion of those gaining access to oral health care within 8–30 days was: 13 %
The proportion of those gaining access to oral health care within 31–90 days was: 22 %
The proportion of those gaining access to oral health care within 91–180 days was: 39 %
October 2022
The proportion of those gaining access to oral health care within 0–7 days was: 31 %
The proportion of those gaining access to oral health care within 8–30 days was: 13 %
The proportion of those gaining access to oral health care within 31–90 days was: 18 %
The proportion of those gaining access to oral health care within 91–180 days was: 38 %
November 2022
The proportion of those gaining access to oral health care within 0–7 days was: 25 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was: 19 %
The proportion of those gaining access to oral health care within 91–180 days was: 42%
December 2022
The proportion of those gaining access to oral health care within 0–7 days was: 32 %
The proportion of those gaining access to oral health care within 8–30 days was: 13 %
The proportion of those gaining access to oral health care within 31–90 days was: 18 %
The proportion of those gaining access to oral health care within 91–180 days was: 38 %
January 2023
The proportion of those gaining access to oral health care within 0–7 days was: 28 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was:16 %
The proportion of those gaining access to oral health care within 91–180 days was: 42 %
February 2023
The proportion of those gaining access to oral health care within 0–7 days was: 66 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was: 15 %
The proportion of those gaining access to oral health care within 91–180 days was: 3 %
FSHS East oral health
September 2022
The proportion of those gaining access to oral health care within 0–7 days was: 22 %
The proportion of those gaining access to oral health care within 8–30 days was: 32 %
The proportion of those gaining access to oral health care within 31–90 days was: 45 %
The proportion of those gaining access to oral health care within 91–180 days was: 1 %
October 2022
The proportion of those gaining access to oral health care within 0–7 days was: 22 %
The proportion of those gaining access to oral health care within 8–30 days was: 33 %
The proportion of those gaining access to oral health care within 31–90 days was: 38 %
The proportion of those gaining access to oral health care within 91–180 days was: 7 %
November 2022
The proportion of those gaining access to oral health care within 0–7 days was: 23 %
The proportion of those gaining access to oral health care within 8–30 days was: 31 %
The proportion of those gaining access to oral health care within 31–90 days was: 40 %
The proportion of those gaining access to oral health care within 91–180 days was: 6 %
December 2022
The proportion of those gaining access to oral health care within 0–7 days was: 33 %
The proportion of those gaining access to oral health care within 8–30 days was: 20 %
The proportion of those gaining access to oral health care within 31–90 days was: 35 %
The proportion of those gaining access to oral health care within 91–180 days was: 12 %
January 2023
The proportion of those gaining access to oral health care within 0–7 days was: 24 %
The proportion of those gaining access to oral health care within 8–30 days was: 32 %
The proportion of those gaining access to oral health care within 31–90 days was: 36 %
The proportion of those gaining access to oral health care within 91–180 days was: 8 %
February 2023
The proportion of those gaining access to oral health care within 0–7 days was: 46 %
The proportion of those gaining access to oral health care within 8–30 days was: 36 %
The proportion of those gaining access to oral health care within 31–90 days was: 14 %
The proportion of those gaining access to oral health care within 91–180 days was: 4 %
FSHS Central oral health
September 2022
The proportion of those gaining access to oral health care within 0–7 days was: 21 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was: 20 %
The proportion of those gaining access to oral health care within 91–180 days was: 45 %
October 2022
The proportion of those gaining access to oral health care within 0–7 days was: 20 %
The proportion of those gaining access to oral health care within 8–30 days was: 19 %
The proportion of those gaining access to oral health care within 31–90 days was: 15 %
The proportion of those gaining access to oral health care within 91–180 days was: 46 %
November 2022
The proportion of those gaining access to oral health care within 0–7 days was: 14 %
The proportion of those gaining access to oral health care within 8–30 days was: 20 %
The proportion of those gaining access to oral health care within 31–90 days was: 30 %
The proportion of those gaining access to oral health care within 91–180 days was: 36 %
December 2022
The proportion of those gaining access to oral health care within 0–7 days was: 34 %
The proportion of those gaining access to oral health care within 8–30 days was: 13 %
The proportion of those gaining access to oral health care within 31–90 days was: 26 %
The proportion of those gaining access to oral health care within 91–180 days was: 28 %
January 2023
The proportion of those gaining access to oral health care within 0–7 days was: 26 %
The proportion of those gaining access to oral health care within 8–30 days was: 22 %
The proportion of those gaining access to oral health care within 31–90 days was: 20 %
The proportion of those gaining access to oral health care within 91–180 days was: 31 %
February 2023
The proportion of those gaining access to oral health care within 0–7 days was: 55 %
The proportion of those gaining access to oral health care within 8–30 days was: 25 %
The proportion of those gaining access to oral health care within 31–90 days was: 14 %
The proportion of those gaining access to oral health care within 91–180 days was: 6 %
FSHS West oral health
September 2022
The proportion of those gaining access to oral health care within 0–7 days was: 33 %
The proportion of those gaining access to oral health care within 8–30 days was: 10 %
The proportion of those gaining access to oral health care within 31–90 days was: 54 %
The proportion of those gaining access to oral health care within 91–180 days was: 2 %
October 2022
The proportion of those gaining access to oral health care within 0–7 days was: 32 %
The proportion of those gaining access to oral health care within 8–30 days was: 16 %
The proportion of those gaining access to oral health care within 31–90 days was: 44 %
The proportion of those gaining access to oral health care within 91–180 days was: 9 %
November 2022
The proportion of those gaining access to oral health care within 0–7 days was: 26 %
The proportion of those gaining access to oral health care within 8–30 days was: 17 %
The proportion of those gaining access to oral health care within 31–90 days was: 42 %
The proportion of those gaining access to oral health care within 91–180 days was: 14 %
December 2022
The proportion of those gaining access to oral health care within 0–7 days was: 38 %
The proportion of those gaining access to oral health care within 8–30 days was: 14 %
The proportion of those gaining access to oral health care within 31–90 days was: 38 %
The proportion of those gaining access to oral health care within 91–180 days was: 10 %
January 2023
The proportion of those gaining access to oral health care within 0–7 days was: 34 %
The proportion of those gaining access to oral health care within 8–30 days was: 18 %
The proportion of those gaining access to oral health care within 31–90 days was: 34 %
The proportion of those gaining access to oral health care within 91–180 days was: 14 %
February 2023
The proportion of those gaining access to oral health care within 0–7 days was: 59 %
The proportion of those gaining access to oral health care within 8–30 days was: 32 %
The proportion of those gaining access to oral health care within 31–90 days was: 8 %
The proportion of those gaining access to oral health care within 91–180 days was: 2 %
FSHS North oral health
September 2022
The proportion of those gaining access to oral health care within 0–7 days was: 25 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was: 55 %
The proportion of those gaining access to oral health care within 91–180 days was: 4 %
October 2022
The proportion of those gaining access to oral health care within 0–7 days was: 30 %
The proportion of those gaining access to oral health care within 8–30 days was: 17 %
The proportion of those gaining access to oral health care within 31–90 days was: 13 %
The proportion of those gaining access to oral health care within 91–180 days was: 40 %
November 2022
The proportion of those gaining access to oral health care within 0–7 days was: 29 %
The proportion of those gaining access to oral health care within 8–30 days was: 14 %
The proportion of those gaining access to oral health care within 31–90 days was: 18 %
The proportion of those gaining access to oral health care within 91–180 days was: 39 %
December 2022
The proportion of those gaining access to oral health care within 0–7 days was: 39 %
The proportion of those gaining access to oral health care within 8–30 days was: 13 %
The proportion of those gaining access to oral health care within 31–90 days was: 13 %
The proportion of those gaining access to oral health care within 91–180 days was: 36 %
January 2023
The proportion of those gaining access to oral health care within 0–7 days was: 34 %
The proportion of those gaining access to oral health care within 8–30 days was: 16 %
The proportion of those gaining access to oral health care within 31–90 days was: 9 %
The proportion of those gaining access to oral health care within 91–180 days was: 40 %
February 2023
The proportion of those gaining access to oral health care within 0–7 days was: 56 %
The proportion of those gaining access to oral health care within 8–30 days was: 30 %
The proportion of those gaining access to oral health care within 31–90 days was: 10 %
The proportion of those gaining access to oral health care within 91–180 days was: 3 %
Deviations from the care guarantee requirements
The number of times the FSHS fails to meet its care guarantee requirements will be reported monthly once these have been confirmed.
September 2022
In September 2022, there were five deviations from the care guarantee in oral health in the Southern FSHS area.
October 2022
In October 2022, there was one deviation from the care guarantee in oral health in the Southern FSHS area.
In October 2022, there were five deviations from the care guarantee in oral health in the Central FSHS area.
January 2023
In January 2023, there was one deviation from the care guarantee in oral health in the Northern FSHS area.
(Updated 9th of March 2023)