Skip to content

In accordance with the care guarantee legislation, non-urgent medical or dental examination or treatment deemed necessary shall be provided within three months of the assessment in the case of general and mental health and within six months of the assessment in the case of oral health.

Access to care refers to the beginning of the treatment process in health care, e.g. an appointment after the assessment of the need for treatment. At the moment one might need to wait for further treatment after the first contact.

Starting treatment in general and mental healthcare according to region

Your treatment at the FSHS starts when someone from your healthcare team contacts you to create a treatment plan and decide on any treatment procedures. The diagrams depict the number of days within which treatment was started in general and mental healthcare in the different FSHS service areas.

In accordance with the care guarantee requirements, patients should have access to general and mental health care within 90 days after the assessment of the need for treatment. These times for accessing care comply with the care guarantee legislation.

  • The dark blue bar depicts the proportion of clients starting treatment within 1 to 7 days.
  • The light blue bar depicts the proportion of clients starting treatment within 8 to 30 days.
  • The grey bar depicts the proportion of clients starting treatment within 31 to 90 days.

During the past six months, the proportion of those gaining access to general and mental health care within 0–7 days was:

  • FSHS Central 93 %
  • FSHS East 90 %
  • FSHS North 79 %
  • FSHS South 96 %
  • FSHS West 98 %

During the past six months, the proportion of those gaining access to general and mental health care within 8–30 days was:

  • FSHS Central 6 %
  • FSHS East 10 %
  • FSHS North 21 %
  • FSHS South 4 %
  • FSHS West 2 %

In FSHS South, the proportion of those gaining access to general and mental health care within 0-7 days was:

  • in May 94 %
  • in June 98 %
  • in July 99 %
  • in August 97 %
  • in September 95 %
  • in October 95 %

In FSHS South, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in May 6 %
  • in June 2 %
  • in July 1 %
  • in August 3 %
  • in September 5 %
  • in October 5 %

In FSHS East, the proportion of those gaining access to general and mental health care within 0-7 days was:

  • in May 98 %
  • in June 99 %
  • in July 97 %
  • in August 93 %
  • in September 82 %
  • in October 82 %

In FSHS East, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in May 1 %
  • in June 1 %
  • in July 2 %
  • in August 7 %
  • in September 18 %
  • in October 17 %

In FSHS Central, the proportion of those gaining access to general and mental health care within 0-7 days was:

  • in May 98 %
  • in June 99 %
  • in July 98 %
  • in August 96 %
  • in September 91 %
  • in October 85 %

In FSHS Central, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in May 2 %
  • in June 1 %
  • in July 2 %
  • in August 3 %
  • in September 9 %
  • in October 14 %

In FSHS West, the proportion of those gaining access to general and mental health care within 0-7days was:

  • in May 98 %
  • in June 99 %
  • in July 99 %
  • in August 98 %
  • in September 98 %
  • in October 98 %

In FSHS West, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in May 2 %
  • in June 1 %
  • in July 1 %
  • in August 2 %
  • in September 2 %
  • in October 2 %

In FSHS North, the proportion of those gaining access to general and mental health care within 0-7days was:

  • in May 81 %
  • in June 81 %
  • in July 99 %
  • in August 97 %
  • in September 73 %
  • in October 61 %

In FSHS North, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in May 19 %
  • in June 19 %
  • in July 0 %
  • in August 3 %
  • in September 27 %
  • in October 39 %

Average waiting times for appointments

The time between the booking and attending the appointment varies depending on the healthcare professionals concerned, as shown in the two examples below.

This diagram depicts how many days elapsed, on average, in different FSHS service areas between booking and attending an appointment with a GP. The blue diagram depicts the Southern FSHS area, while the Eastern, Central, Western and Northern areas are marked with light grey, dark grey, pink and black, respectively.

The average waiting time for an appointment with a GP in the Southern FSHS area was:

  • 34 days in May 2022
  • 34 days in June 2022
  • 31 days in July 2022
  • 40 days in August 2022
  • 34 days in September 2022
  • 26 days in October 2022

The average waiting time for an appointment with a GP in the Eastern FSHS area was:

  • 45 days in May 2022
  • 31 days in June 2022
  • 31 days in July 2022
  • 57 days in August 2022
  • 48 days in September 2022
  • 41 days in October 2022

The average waiting time for an appointment with a GP in the Central FSHS area was:

  • 56 days in May 2022
  • 56 days in June 2022
  • 66 days in July 2022
  • 73 days in August 2022
  • 74 days in September 2022
  • 76 days in October 2022

The average waiting time for an appointment with a GP in the Western FSHS area was:

  • 44 days in May 2022
  • 45 days in June 2022
  • 24 days in July 2022
  • 49 days in August 2022
  • 29 days in September 2022
  • 25 days in October 2022

The average waiting time for an appointment with a GP in the Northern FSHS area was:

  • 40 days in May 2022
  • 39 days in June 2022
  • 41 days in July 2022
  • 40 days in August 2022
  • 39 days in September 2022
  • 41 days in October 2022

This diagram depicts how many days elapsed, on average, in different FSHS service areas between booking and attending an appointment with a public health nurse.

The blue diagram depicts the Southern FSHS area, while the Eastern, Central, Western and Northern areas are marked with light grey, dark grey, pink and black, respectively.

The average waiting time for an appointment with a public health nurse in the Southern FSHS area was:

  • 46 days in May 2022
  • 42 days in June 2022
  • 28 days in July 2022
  • 40 days in August 2022
  • 20 days in September 2022
  • 20 days in October 2022

The average waiting time for an appointment with a public health nurse in the Eastern FSHS area was:

  • 44 days in May 2022
  • 39 days in June 2022
  • 36 days in July 2022
  • 40 days in August 2022
  • 26 days in September 2022
  • 27 days in October 2022

The average waiting time for an appointment with a public health nurse in the Central FSHS area was:

  • 41 days in May 2022
  • 34 days in June 2022
  • 33 days in July 2022
  • 41 days in August 2022
  • 36 days in September 2022
  • 21 days in October 2022

The average waiting time for an appointment with a public health nurse in the Western FSHS area was:

  • 38 days in May 2022
  • 40 days in June 2022
  • 38 days in July 2022
  • 33 days in August 2022
  • 17 days in September 2022
  • 14 days in October 2022

The average waiting time for an appointment with a public health nurse in the Northern FSHS area was:

  • 50 days in May 2022
  • 63 days in June 2022
  • 29 days in July 2022
  • 32 days in August 2022
  • 21 days in September 2022
  • 17 days in October 2022

Starting treatment in oral healthcare according to region

The diagrams depict the number of days within which treatment was started in oral healthcare in the different FSHS service areas. In accordance with the care guarantee requirements, patients should have access to oral health care within 180 days after the assessment of the need for treatment.

  • The dark blue bar depicts the percentage of clients who have accessed care within 1 to 7 days.
  • The light blue bar depicts the proportion of clients who have accessed care within 8 to 30 days.
  • The grey bar depicts the proportion of clients who have accessed care within 31 to 90 days.
  • The black bar depicts the proportion of clients who have accessed care within 91 to 90 days.

During the past six months, the proportion of those gaining access to oral health care within 0–7 days was:

  • FSHS Central 29 %
  • FSHS East 29 %
  • FSHS North 35 %
  • FSHS South 33 %
  • FSHS West 33 %

During the past six months, the proportion of those gaining access to oral health care within 8–30 days was:

  • FSHS Central 16 %
  • FSHS East 28 %
  • FSHS North 14 %
  • FSHS South  14 %
  • FSHS West 15 %

During the past six months, the proportion of those gaining access to oral health care within 31–90 days was:

  • FSHS Central 18 %
  • FSHS East 33 %
  • FSHS North 33 %
  • FSHS South 16 %
  • FSHS West 40 %

During the past six months, the proportion of those gaining access to oral health care within 91–180 days was:

  • FSHS Central 37 %
  • FSHS East 10 %
  • FSHS North 18 %
  • FSHS South 37 %
  • FSHS West 11 %

May 2022

The proportion of those gaining access to oral health care within 0–7 days was: 33 %

The proportion of those gaining access to oral health care within 8–30 days was: 21 %

The proportion of those gaining access to oral health care within 31–90 days was: 10 %

The proportion of those gaining access to oral health care within 91–180 days was: 37 %

June 2022

The proportion of those gaining access to oral health care within 0–7 days was: 41 %

The proportion of those gaining access to oral health care within 8–30 days was: 13 %

The proportion of those gaining access to oral health care within 31–90 days was: 9 %

The proportion of those gaining access to oral health care within 91–180 days was: 37 %

July 2022

The proportion of those gaining access to oral health care within 0–7 days was: 39 %

The proportion of those gaining access to oral health care within 8–30 days was: 7 %

The proportion of those gaining access to oral health care within 31–90 days was: 11 %

The proportion of those gaining access to oral health care within 91–180 days was: 43 %

August 2022

The proportion of those gaining access to oral health care within 0–7 days was: 37 %

The proportion of those gaining access to oral health care within 8–30 days was: 14 %

The proportion of those gaining access to oral health care within 31–90 days was: 18 %

The proportion of those gaining access to oral health care within 91–180 days was: 32 %

September 2022

The proportion of those gaining access to oral health care within 0–7 days was: 25 %

The proportion of those gaining access to oral health care within 8–30 days was: 13 %

The proportion of those gaining access to oral health care within 31–90 days was: 22 %

The proportion of those gaining access to oral health care within 91–180 days was: 39 %

October 2022

The proportion of those gaining access to oral health care within 0–7 days was: 31 %

The proportion of those gaining access to oral health care within 8–30 days was: 13 %

The proportion of those gaining access to oral health care within 31–90 days was: 18 %

The proportion of those gaining access to oral health care within 91–180 days was: 38 %

May 2022

The proportion of those gaining access to oral health care within 0–7 days was: 30 %

The proportion of those gaining access to oral health care within 8–30 days was: 31 %

The proportion of those gaining access to oral health care within 31–90 days was: 19 %

The proportion of those gaining access to oral health care within 91–180 days was: 20 %

June 2022

The proportion of those gaining access to oral health care within 0–7 days was: 50 %

The proportion of those gaining access to oral health care within 8–30 days was: 21 %

The proportion of those gaining access to oral health care within 31–90 days was: 21 %

The proportion of those gaining access to oral health care within 91–180 days was: 8 %

July 2022

The proportion of those gaining access to oral health care within 0–7 days was: 40 %

The proportion of those gaining access to oral health care within 8–30 days was: 19 %

The proportion of those gaining access to oral health care within 31–90 days was: 39 %

The proportion of those gaining access to oral health care within 91–180 days was: 2 %

August 2022

The proportion of those gaining access to oral health care within 0–7 days was: 41 %

The proportion of those gaining access to oral health care within 8–30 days was: 25 %

The proportion of those gaining access to oral health care within 31–90 days was: 33 %

The proportion of those gaining access to oral health care within 91–180 days was: 0 %

September 2022

The proportion of those gaining access to oral health care within 0–7 days was: 22 %

The proportion of those gaining access to oral health care within 8–30 days was: 32 %

The proportion of those gaining access to oral health care within 31–90 days was: 45 %

The proportion of those gaining access to oral health care within 91–180 days was: 1 %

October 2022

The proportion of those gaining access to oral health care within 0–7 days was: 22 %

The proportion of those gaining access to oral health care within 8–30 days was: 33 %

The proportion of those gaining access to oral health care within 31–90 days was: 38 %

The proportion of those gaining access to oral health care within 91–180 days was: 7 %

May 2022

The proportion of those gaining access to oral health care within 0–7 days was: 40 %

The proportion of those gaining access to oral health care within 8–30 days was: 16 %

The proportion of those gaining access to oral health care within 31–90 days was: 11 %

The proportion of those gaining access to oral health care within 91–180 days was: 33 %

June 2022

The proportion of those gaining access to oral health care within 0–7 days was: 52 %

The proportion of those gaining access to oral health care within 8–30 days was: 16 %

The proportion of those gaining access to oral health care within 31–90 days was: 7 %

The proportion of those gaining access to oral health care within 91–180 days was: 26 %

July 2022

The proportion of those gaining access to oral health care within 0–7 days was: 24 %

The proportion of those gaining access to oral health care within 8–30 days was: 19 %

The proportion of those gaining access to oral health care within 31–90 days was: 18 %

The proportion of those gaining access to oral health care within 91–180 days was: 39 %

August 2022

The proportion of those gaining access to oral health care within 0–7 days was: 29 %

The proportion of those gaining access to oral health care within 8–30 days was: 16 %

The proportion of those gaining access to oral health care within 31–90 days was: 28 %

The proportion of those gaining access to oral health care within 91–180 days was: 28 %

September 2022

The proportion of those gaining access to oral health care within 0–7 days was: 21 %

The proportion of those gaining access to oral health care within 8–30 days was: 15 %

The proportion of those gaining access to oral health care within 31–90 days was: 20 %

The proportion of those gaining access to oral health care within 91–180 days was: 45 %

October 2022

The proportion of those gaining access to oral health care within 0–7 days was: 20 %

The proportion of those gaining access to oral health care within 8–30 days was: 19 %

The proportion of those gaining access to oral health care within 31–90 days was: 15 %

The proportion of those gaining access to oral health care within 91–180 days was: 46 %

May 2022

May 2022

The proportion of those gaining access to oral health care within 0–7 days was: 36 %

The proportion of those gaining access to oral health care within 8–30 days was: 18 %

The proportion of those gaining access to oral health care within 31–90 days was: 15 %

The proportion of those gaining access to oral health care within 91–180 days was: 31 %

June 2022

The proportion of those gaining access to oral health care within 0–7 days was: 38 %

The proportion of those gaining access to oral health care within 8–30 days was: 23 %

The proportion of those gaining access to oral health care within 31–90 days was: 22 %

The proportion of those gaining access to oral health care within 91–180 days was: 17 %

July 2022

The proportion of those gaining access to oral health care within 0–7 days was: 30 %

The proportion of those gaining access to oral health care within 8–30 days was: 15 %

The proportion of those gaining access to oral health care within 31–90 days was: 50 %

The proportion of those gaining access to oral health care within 91–180 days was: 4 %

August 2022

The proportion of those gaining access to oral health care within 0–7 days was: 35 %

The proportion of those gaining access to oral health care within 8–30 days was: 17 %

The proportion of those gaining access to oral health care within 31–90 days was: 47 %

The proportion of those gaining access to oral health care within 91–180 days was: 1 %

September 2022

The proportion of those gaining access to oral health care within 0–7 days was: 33 %

The proportion of those gaining access to oral health care within 8–30 days was: 10 %

The proportion of those gaining access to oral health care within 31–90 days was: 54 %

The proportion of those gaining access to oral health care within 91–180 days was: 2 %

October 2022

The proportion of those gaining access to oral health care within 0–7 days was: 32 %

The proportion of those gaining access to oral health care within 8–30 days was: 16 %

The proportion of those gaining access to oral health care within 31–90 days was: 44 %

The proportion of those gaining access to oral health care within 91–180 days was: 9 %

May 2022

The proportion of those gaining access to oral health care within 0–7 days was: 44 %

The proportion of those gaining access to oral health care within 8–30 days was: 17 %

The proportion of those gaining access to oral health care within 31–90 days was: 9 %

The proportion of those gaining access to oral health care within 91–180 days was: 30 %

June 2022

The proportion of those gaining access to oral health care within 0–7 days was: 46 %

The proportion of those gaining access to oral health care within 8–30 days was: 16 %

The proportion of those gaining access to oral health care within 31–90 days was: 19 %

The proportion of those gaining access to oral health care within 91–180 days was: 18 %

July 2022

The proportion of those gaining access to oral health care within 0–7 days was: 36 %

The proportion of those gaining access to oral health care within 8–30 days was: 8 %

The proportion of those gaining access to oral health care within 31–90 days was: 48 %

The proportion of those gaining access to oral health care within 91–180 days was: 7 %

August 2022

The proportion of those gaining access to oral health care within 0–7 days was: 41 %

The proportion of those gaining access to oral health care within 8–30 days was: 11 %

The proportion of those gaining access to oral health care within 31–90 days was: 48 %

The proportion of those gaining access to oral health care within 91–180 days was: 1 %

September 2022

The proportion of those gaining access to oral health care within 0–7 days was: 25 %

The proportion of those gaining access to oral health care within 8–30 days was: 15 %

The proportion of those gaining access to oral health care within 31–90 days was: 55 %

The proportion of those gaining access to oral health care within 91–180 days was: 4 %

October 2022

The proportion of those gaining access to oral health care within 0–7 days was: 30 %

The proportion of those gaining access to oral health care within 8–30 days was: 17 %

The proportion of those gaining access to oral health care within 31–90 days was: 13 %

The proportion of those gaining access to oral health care within 91–180 days was: 40 %

Deviations from the care guarantee requirements

The number of times the FSHS fails to meet its care guarantee requirements will be reported monthly once these have been confirmed.

September 2022

In September 2022, there were five deviations from the care guarantee in oral health in the Southern FSHS area.

October 2022

In October 2022, there were one deviation from the care guarantee in oral health in the Southern FSHS area.

In October 2022, there were five deviations from the care guarantee in oral health in the Central FSHS area.

(Updated 8th November of 2022.)