Access to care
Our reporting method regarding the care guarantee will change during October 2023. The reporting will be changed because the treatment guarantee obligations have changed on 1 September 2023. The schedule of our monthly reporting will also be changed: in the future, each month’s information will be available on our website at the end of the following month. Please also note that the information provided so far on this page about the care guarantee schedules was only valid until 31 August 2023. If you want to know about legislation after 1 September 2023, please read our news: The FSHS has made preparations for changes in Care Guarantee requirements
In accordance with the care guarantee legislation, non-urgent medical or dental examination or treatment deemed necessary shall be provided within three months of the assessment in the case of general and mental health and within six months of the assessment in the case of oral health.
Access to care refers to the beginning of the treatment process in health care, e.g. an appointment after the assessment of the need for treatment. At the moment one might need to wait for further treatment after the first contact.
Starting treatment in general and mental healthcare according to region
Your treatment at the FSHS starts when someone from your healthcare team contacts you to create a treatment plan and decide on any treatment procedures. The diagrams depict the number of days within which treatment was started in general and mental healthcare in the different FSHS service areas.
In accordance with the care guarantee requirements, patients should have access to general and mental health care within 90 days after the assessment of the need for treatment. These times for accessing care comply with the care guarantee legislation.
- The dark blue bar depicts the proportion of clients starting treatment within 1 to 7 days.
- The light blue bar depicts the proportion of clients starting treatment within 8 to 30 days.
- The grey bar depicts the proportion of clients starting treatment within 31 to 90 days.
During the past six months, the proportion of those gaining access to general and mental health care within 0–7 days was:
- FSHS Central 87 %
- FSHS East 86 %
- FSHS North 84 %
- FSHS South 84 %
- FSHS West 88 %
During the past six months, the proportion of those gaining access to general and mental health care within 8–30 days was:
- FSHS Central 8 %
- FSHS East 10 %
- FSHS North 11 %
- FSHS South 12 %
- FSHS West 9 %
FSHS South general and mental health
In FSHS South, the proportion of those gaining access to general and mental health care within 0-7 days was:
- in March 94 %
- in April 90 %
- in May 93 %
- in June 73 %
- in July 76 %
- in August 71 %
In FSHS South, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in March 6 %
- in April 10 %
- in May 20 %
- in June 18 %
- in July 76 %
- in August 21 %
In FSHS South, the proportion of those gaining access to general and mental health care within 31-90 days was:
- in March 1 %
- in April 1 %
- in May 1 %
- in June 7 %
- in July 6 %
- in August 7 %
FSHS East general and mental health
In FSHS East, the proportion of those gaining access to general and mental health care within 0-7 days was:
- in March 97 %
- in April 98 %
- in May 95 %
- in June 73 %
- in July 70 %
- in August 67 %
In FSHS East, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in March 3 %
- in April 2 %
- in May 4 %
- in June 17 %
- in July 19 %
- in August 25 %
In FSHS East, the proportion of those gaining access to general and mental health care within 31-90 days was:
- in March 1 %
- in April 1 %
- in May 1 %
- in June 10 %
- in July 12 %
- in August 8 %
FSHS Central general and mental health
In FSHS Central, the proportion of those gaining access to general and mental health care within 0-7 days was:
- in March 99 %
- in April 97 %
- in May 96 %
- in June 82 %
- in July 69 %
- in August 75 %
In FSHS Central, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in March 1 %
- in April 2 %
- in May 3 %
- in June 13 %
- in July 23 %
- in August 14 %
In FSHS Central, the proportion of those gaining access to general and mental health care within 31-90 days was:
- in March 1 %
- in April 2 %
- in May 2 %
- in June 5 %
- in July 10 %
- in August 11 %
FSHS West general and mental health
In FSHS West, the proportion of those gaining access to general and mental health care within 0-7days was:
- in March 98 %
- in April 98 %
- in May 95 %
- in June 80 %
- in July 78 %
- in August70 %
In FSHS West, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in March 1 %
- in April 2 %
- in May 4 %
- in June 14 %
- in July 13 %
- in August 25 %
In FSHS West, the proportion of those gaining access to general and mental health care within 31-90 days was:
- in March 1 %
- in April 1 %
- in May 1 %
- in June 5 %
- in July 9 %
- in August 5 %
FSHS North general and mental health
In FSHS North, the proportion of those gaining access to general and mental health care within 0-7days was:
- in March 95 %
- in April 98 %
- in May 92 %
- in June 77 %
- in July 80 %
- in August 64 %
In FSHS North, the proportion of those gaining access to general and mental health care within 8-30 days was:
- in March 4 %
- in April 2 %
- in May 7 %
- in June 18 %
- in July 12 %
- in August 23 %
In FSHS North, the proportion of those gaining access to general and mental health care within 31-90 days was:
- in March 1 %
- in April 1 %
- in May 1 %
- in June 6 %
- in July 9 %
- in August 13 %
Average waiting times for appointments
The time between the booking and attending the appointment varies depending on the healthcare professionals concerned, as shown in the two examples below.
Average waiting times for appointments with a GP
This diagram depicts how many days elapsed, on average, in different FSHS service areas between booking and attending an appointment with a GP. The blue diagram depicts the Southern FSHS area, while the Eastern, Central, Western and Northern areas are marked with light grey, dark grey, pink and black, respectively.
The average waiting time for an appointment with a GP in the Southern FSHS area was:
- 28 days in March 2023
- 33 days in April 2023
- 34 days in May 2023
- 30 days in June 2023
- 34 days in July 2023
- 38 days in August 2023
The average waiting time for an appointment with a GP in the Eastern FSHS area was:
- 54 days in March 2023
- 50 days in April 2023
- 44 days in May 2023
- 43 days in June 2023
- 41 days in July 2023
- 47 days in August 2023
The average waiting time for an appointment with a GP in the Central FSHS area was:
- 60 days in March 2023
- 61 days in April 2023
- 61 days in May 2023
- 47 days in June 2023
- 48 days in July 2023
- 46 days in August 2023
The average waiting time for an appointment with a GP in the Western FSHS area was:
- 30 days in March 2023
- 36 days in April 2023
- 41 days in May 2023
- 35 days in June 2023
- 21 days in July 2023
- 51 days in August 2023
The average waiting time for an appointment with a GP in the Northern FSHS area was:
- 35 days in March 2023
- 47 days in April 2023
- 52 days in May 2023
- 65 days in June 2023
- 68 days in July 2023
- 69 days in August 2023
Average waiting times for appointments with a public health nurse
This diagram depicts how many days elapsed, on average, in different FSHS service areas between booking and attending an appointment with a public health nurse.
The blue diagram depicts the Southern FSHS area, while the Eastern, Central, Western and Northern areas are marked with light grey, dark grey, pink and black, respectively.
The average waiting time for an appointment with a public health nurse in the Southern FSHS area was:
- 23 days in March 2023
- 24 days in April 2023
- 24 days in May 2023
- 17 days in June 2023
- 17 days in July 2023
- 19 days in August 2023
The average waiting time for an appointment with a public health nurse in the Eastern FSHS area was:
- 30 days in March 2023
- 36 days in April 2023
- 28 days in May 2023
- 28 days in June 2023
- 27 days in July 2023
- 32 days in August 2023
The average waiting time for an appointment with a public health nurse in the Central FSHS area was:
- 22 days in March 2023
- 20 days in April 2023
- 25 days in May 2023
- 19 days in June 2023
- 23 days in July 2023
- 12 days in August 2023
The average waiting time for an appointment with a public health nurse in the Western FSHS area was:
- 25 days in March 2023
- 26 days in April 2023
- 32 days in May 2023
- 17 days in June 2023
- 17 days in July 2023
- 26 days in August 2023
The average waiting time for an appointment with a public health nurse in the Northern FSHS area was:
- 30 days in March 2023
- 33 days in April 2023
- 41 days in May 2023
- 27 days in June 2023
- 22 days in July 2023
- 28 days in August 2023
Starting treatment in oral healthcare according to region
The diagrams depict the number of days within which treatment was started in oral healthcare in the different FSHS service areas. In accordance with the care guarantee requirements, patients should have access to oral health care within 180 days after the assessment of the need for treatment.
- The dark blue bar depicts the percentage of clients who have accessed care within 1 to 7 days.
- The light blue bar depicts the proportion of clients who have accessed care within 8 to 30 days.
- The grey bar depicts the proportion of clients who have accessed care within 31 to 90 days.
- The black bar depicts the proportion of clients who have accessed care within 91 to 90 days.
During the past six months, the proportion of those gaining access to oral health care within 0–7 days was:
- FSHS Central 25 %
- FSHS East 36 %
- FSHS North 32 %
- FSHS South 32 %
- FSHS West 30 %
During the past six months, the proportion of those gaining access to oral health care within 8–30 days was:
- FSHS Central 16 %
- FSHS East 27 %
- FSHS North 13 %
- FSHS South 13 %
- FSHS West 16 %
During the past six months, the proportion of those gaining access to oral health care within 31–90 days was:
- FSHS Central 16 %
- FSHS East 28 %
- FSHS North 15 %
- FSHS South 17 %
- FSHS West 32 %
During the past six months, the proportion of those gaining access to oral health care within 91–180 days was:
- FSHS Central 43 %
- FSHS East 9 %
- FSHS North 40 %
- FSHS South 38 %
- FSHS West 22 %
FSHS South oral health
March 2023
The proportion of those gaining access to oral health care within 0–7 days was: 32 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was: 15 %
The proportion of those gaining access to oral health care within 91–180 days was: 38 %
April 2023
The proportion of those gaining access to oral health care within 0–7 days was: 34 %
The proportion of those gaining access to oral health care within 8–30 days was: 14 %
The proportion of those gaining access to oral health care within 31–90 days was: 13 %
The proportion of those gaining access to oral health care within 91–180 days was: 40 %
May 2023
The proportion of those gaining access to oral health care within 0–7 days was: 41 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was: 9 %
The proportion of those gaining access to oral health care within 91–180 days was: 35 %
June 2023
The proportion of those gaining access to oral health care within 0–7 days was: 40 %
The proportion of those gaining access to oral health care within 8–30 days was: 10 %
The proportion of those gaining access to oral health care within 31–90 days was: 14 %
The proportion of those gaining access to oral health care within 91–180 days was: 36 %
July 2023
The proportion of those gaining access to oral health care within 0–7 days was: 11 %
The proportion of those gaining access to oral health care within 8–30 days was: 5 %
The proportion of those gaining access to oral health care within 31–90 days was: 18 %
The proportion of those gaining access to oral health care within 91–180 days was: 66 %
August 2023
The proportion of those gaining access to oral health care within 0–7 days was: 24 %
The proportion of those gaining access to oral health care within 8–30 days was: 14 %
The proportion of those gaining access to oral health care within 31–90 days was: 36 %
The proportion of those gaining access to oral health care within 91–180 days was: 26 %
FSHS East oral health
March 2023
The proportion of those gaining access to oral health care within 0–7 days was: 37 %
The proportion of those gaining access to oral health care within 8–30 days was: 26 %
The proportion of those gaining access to oral health care within 31–90 days was: 26 %
The proportion of those gaining access to oral health care within 91–180 days was: 11 %
April 2023
The proportion of those gaining access to oral health care within 0–7 days was: 30%
The proportion of those gaining access to oral health care within 8–30 days was: 37 %
The proportion of those gaining access to oral health care within 31–90 days was: 22 %
The proportion of those gaining access to oral health care within 91–180 days was: 10 %
May 2023
The proportion of those gaining access to oral health care within 0–7 days was: 44 %
The proportion of those gaining access to oral health care within 8–30 days was: 30 %
The proportion of those gaining access to oral health care within 31–90 days was: 17 %
The proportion of those gaining access to oral health care within 91–180 days was: 10 %
June 2023
The proportion of those gaining access to oral health care within 0–7 days was: 49 %
The proportion of those gaining access to oral health care within 8–30 days was: 16 %
The proportion of those gaining access to oral health care within 31–90 days was: 24 %
The proportion of those gaining access to oral health care within 91–180 days was: 10 %
July 2023
The proportion of those gaining access to oral health care within 0–7 days was: 12 %
The proportion of those gaining access to oral health care within 8–30 days was: 10 %
The proportion of those gaining access to oral health care within 31–90 days was: 64 %
The proportion of those gaining access to oral health care within 91–180 days was: 14 %
August 2023
The proportion of those gaining access to oral health care within 0–7 days was: 31 %
The proportion of those gaining access to oral health care within 8–30 days was: 29 %
The proportion of those gaining access to oral health care within 31–90 days was: 38 %
The proportion of those gaining access to oral health care within 91–180 days was: 1 %
FSHS Central oral health
March 2023
The proportion of those gaining access to oral health care within 0–7 days was: 22 %
The proportion of those gaining access to oral health care within 8–30 days was: 17 %
The proportion of those gaining access to oral health care within 31–90 days was: 19 %
The proportion of those gaining access to oral health care within 91–180 days was: 42 %
April 2023
The proportion of those gaining access to oral health care within 0–7 days was: 23 %
The proportion of those gaining access to oral health care within 8–30 days was: 21 %
The proportion of those gaining access to oral health care within 31–90 days was: 14 %
The proportion of those gaining access to oral health care within 91–180 days was: 43 %
May 2023
The proportion of those gaining access to oral health care within 0–7 days was: 21 %
The proportion of those gaining access to oral health care within 8–30 days was: 16 %
The proportion of those gaining access to oral health care within 31–90 days was: 12 %
The proportion of those gaining access to oral health care within 91–180 days was: 51 %
June 2023
The proportion of those gaining access to oral health care within 0–7 days was: 35 %
The proportion of those gaining access to oral health care within 8–30 days was: 12 %
The proportion of those gaining access to oral health care within 31–90 days was: 9 %
The proportion of those gaining access to oral health care within 91–180 days was: 43 %
July 2023
The proportion of those gaining access to oral health care within 0–7 days was: 18 %
The proportion of those gaining access to oral health care within 8–30 days was: 14 %
The proportion of those gaining access to oral health care within 31–90 days was: 30 %
The proportion of those gaining access to oral health care within 91–180 days was: 38 %
August 2023
The proportion of those gaining access to oral health care within 0–7 days was: 30 %
The proportion of those gaining access to oral health care within 8–30 days was: 16 %
The proportion of those gaining access to oral health care within 31–90 days was: 28 %
The proportion of those gaining access to oral health care within 91–180 days was: 26 %
FSHS West oral health
March 2023
The proportion of those gaining access to oral health care within 0–7 days was: 33 %
The proportion of those gaining access to oral health care within 8–30 days was: 19 %
The proportion of those gaining access to oral health care within 31–90 days was: 30 %
The proportion of those gaining access to oral health care within 91–180 days was: 19 %
April 2023
The proportion of those gaining access to oral health care within 0–7 days was: 29 %
The proportion of those gaining access to oral health care within 8–30 days was: 18 %
The proportion of those gaining access to oral health care within 31–90 days was: 30 %
The proportion of those gaining access to oral health care within 91–180 days was: 23
May 2023
The proportion of those gaining access to oral health care within 0–7 days was: 39 %
The proportion of those gaining access to oral health care within 8–30 days was: 19 %
The proportion of those gaining access to oral health care within 31–90 days was: 7 %
The proportion of those gaining access to oral health care within 91–180 days was: 35 %
June 2023
The proportion of those gaining access to oral health care within 0–7 days was: 38 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was: 22 %
The proportion of those gaining access to oral health care within 91–180 days was: 25 %
July 2023
The proportion of those gaining access to oral health care within 0–7 days was: 7 %
The proportion of those gaining access to oral health care within 8–30 days was: 9 %
The proportion of those gaining access to oral health care within 31–90 days was: 75 %
The proportion of those gaining access to oral health care within 91–180 days was: 9 %
August 2023
The proportion of those gaining access to oral health care within 0–7 days was: 17 %
The proportion of those gaining access to oral health care within 8–30 days was: 11 %
The proportion of those gaining access to oral health care within 31–90 days was: 63 %
The proportion of those gaining access to oral health care within 91–180 days was: 10 %
FSHS North oral health
March 2023
The proportion of those gaining access to oral health care within 0–7 days was: 39 %
The proportion of those gaining access to oral health care within 8–30 days was: 16 %
The proportion of those gaining access to oral health care within 31–90 days was: 15 %
The proportion of those gaining access to oral health care within 91–180 days was: 30 %
April 2023
The proportion of those gaining access to oral health care within 0–7 days was: 37 %
The proportion of those gaining access to oral health care within 8–30 days was: 13 %
The proportion of those gaining access to oral health care within 31–90 days was: 13 %
The proportion of those gaining access to oral health care within 91–180 days was: 38 %
May 2023
The proportion of those gaining access to oral health care within 0–7 days was: 29 %
The proportion of those gaining access to oral health care within 8–30 days was: 15 %
The proportion of those gaining access to oral health care within 31–90 days was: 9 %
The proportion of those gaining access to oral health care within 91–180 days was: 47 %
June 2023
The proportion of those gaining access to oral health care within 0–7 days was: 38 %
The proportion of those gaining access to oral health care within 8–30 days was: 14 %
The proportion of those gaining access to oral health care within 31–90 days was: 12 %
The proportion of those gaining access to oral health care within 91–180 days was: 37 %
July 2023
The proportion of those gaining access to oral health care within 0–7 days was: 16 %
The proportion of those gaining access to oral health care within 8–30 days was: 10 %
The proportion of those gaining access to oral health care within 31–90 days was: 22 %
The proportion of those gaining access to oral health care within 91–180 days was: 52 %
August 2023
The proportion of those gaining access to oral health care within 0–7 days was: 20 %
The proportion of those gaining access to oral health care within 8–30 days was: 8 %
The proportion of those gaining access to oral health care within 31–90 days was: 26 %
The proportion of those gaining access to oral health care within 91–180 days was: 46 %
Deviations from the care guarantee requirements
The number of times the FSHS fails to meet its care guarantee requirements will be reported monthly once these have been confirmed.
(Updated 12 September 2023)