Access to care

In accordance with the care guarantee legislation, non-urgent medical or dental examination or treatment deemed necessary shall be provided within three months of the assessment in the case of general and mental health and within six months of the assessment in the case of oral health.

Access to care refers to the beginning of the treatment process in health care, e.g. an appointment after the assessment of the need for treatment. At the moment one might need to wait for further treatment after the first contact.

Starting treatment in general and mental healthcare according to region

Your treatment at the FSHS starts when someone from your healthcare team contacts you to create a treatment plan and decide on any treatment procedures. The diagrams depict the number of days within which treatment was started in general and mental healthcare in the different FSHS service areas.

In accordance with the care guarantee requirements, patients should have access to general and mental health care within 90 days after the assessment of the need for treatment. These times for accessing care comply with the care guarantee legislation.

  • The dark blue bar depicts the proportion of clients starting treatment within 1 to 7 days.
  • The light blue bar depicts the proportion of clients starting treatment within 8 to 30 days.
  • The grey bar depicts the proportion of clients starting treatment within 31 to 90 days.
The explanation for the diagram can be found in the text.
(November 2022 – April 2023)

During the past six months, the proportion of those gaining access to general and mental health care within 0–7 days was:

  • FSHS Central 95 %
  • FSHS East 91 %
  • FSHS North 84 %
  • FSHS South 90 %
  • FSHS West 98 %

During the past six months, the proportion of those gaining access to general and mental health care within 8–30 days was:

  • FSHS Central 5 %
  • FSHS East 9 %
  • FSHS North 16 %
  • FSHS South 9 %
  • FSHS West 2 %
The explanation for the diagram can be found in the text.

In FSHS South, the proportion of those gaining access to general and mental health care within 0-7 days was:

  • in November 92 %
  • in December 92 %
  • in January 90 %
  • in February 80 %
  • in March 94 %
  • in April 94 %

In FSHS South, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in November 8 %
  • in December 7 %
  • in January 10 %
  • in February 20 %
  • in March 6 %
  • in April 6 %
The explanation for the diagram can be found in the text.

In FSHS East, the proportion of those gaining access to general and mental health care within 0-7 days was:

  • in November 82 %
  • in December 90 %
  • in January 89 %
  • in February 88 %
  • in March 97 %
  • in April 98 %

In FSHS East, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in November 17 %
  • in December 9 %
  • in January 10 %
  • in February 12 %
  • in March 3 %
  • in April 2 %
The explanation for the diagram can be found in the text.

In FSHS Central, the proportion of those gaining access to general and mental health care within 0-7 days was:

  • in November 80 %
  • in December 94 %
  • in January 98 %
  • in February 95 %
  • in March 99 %
  • in April 97 %

In FSHS Central, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in November 19 %
  • in December 5 %
  • in January 1 %
  • in February 4 %
  • in March 1 %
  • in April 2 %
The explanation for the diagram can be found in the text.

In FSHS West, the proportion of those gaining access to general and mental health care within 0-7days was:

  • in November 95 %
  • in December 97 %
  • in January 98 %
  • in February 96 %
  • in March 98 %
  • in April 98 %

In FSHS West, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in November 4 %
  • in December 3 %
  • in January 1 %
  • in February 4 %
  • in March 1 %
  • in April 2 %
The explanation for the diagram can be found in the text.

In FSHS North, the proportion of those gaining access to general and mental health care within 0-7days was:

  • in November 64 %
  • in December 72 %
  • in January 81 %
  • in February 93 %
  • in March 95 %
  • in April 98 %

In FSHS North, the proportion of those gaining access to general and mental health care within 8-30 days was:

  • in November 35 %
  • in December 27 %
  • in January 19 %
  • in February 7 %
  • in March 4 %
  • in April 2 %

Average waiting times for appointments

The time between the booking and attending the appointment varies depending on the healthcare professionals concerned, as shown in the two examples below.

This diagram depicts how many days elapsed, on average, in different FSHS service areas between booking and attending an appointment with a GP. The blue diagram depicts the Southern FSHS area, while the Eastern, Central, Western and Northern areas are marked with light grey, dark grey, pink and black, respectively.

The average waiting time for an appointment with a GP in the Southern FSHS area was:

  • 27 days in November 2022
  • 27 days in December 2022
  • 30 days in January 2023
  • 30 days in February 2023
  • 28 days in March 2023
  • 33 days in April 2023

The average waiting time for an appointment with a GP in the Eastern FSHS area was:

  • 45 days in November 2022
  • 49 days in December 2022
  • 47 days in January 2023
  • 50 days in February 2023
  • 54 days in March 2023
  • 50 days in April 2023

The average waiting time for an appointment with a GP in the Central FSHS area was:

  • 70 days in November 2022
  • 68 days in December 2022
  • 79 days in January 2023
  • 64 days in February 2023
  • 60 days in March 2023
  • 62 days in April 2023

The average waiting time for an appointment with a GP in the Western FSHS area was:

  • 25 days in November 2022
  • 30 days in December 2022
  • 28 days in January 2023
  • 27 days in February 2023
  • 30 days in March 2023
  • 36 days in April 2023

The average waiting time for an appointment with a GP in the Northern FSHS area was:

  • 37 days in November 2022
  • 42 days in December 2022
  • 37 days in January 2023
  • 34 days in February 2023
  • 35 days in March 2023
  • 47 days in April 2023

This diagram depicts how many days elapsed, on average, in different FSHS service areas between booking and attending an appointment with a public health nurse.

The blue diagram depicts the Southern FSHS area, while the Eastern, Central, Western and Northern areas are marked with light grey, dark grey, pink and black, respectively.

The average waiting time for an appointment with a public health nurse in the Southern FSHS area was:

  • 15 days in November 2022
  • 21 days in December 2022
  • 22 days in January 2023
  • 22 days in February 2023
  • 23 days in March 2023
  • 24 days in April 2023

The average waiting time for an appointment with a public health nurse in the Eastern FSHS area was:

  • 20 days in November 2022
  • 39 days in December 2022
  • 34 days in January 2023
  • 29 days in February 2023
  • 30 days in March 2023
  • 37 days in April 2023

The average waiting time for an appointment with a public health nurse in the Central FSHS area was:

  • 20 days in November 2022
  • 28 days in December 2022
  • 30 days in January 2023
  • 22 days in February 2023
  • 22 days in March 2023
  • 20 days in April 2023

The average waiting time for an appointment with a public health nurse in the Western FSHS area was:

  • 16 days in November 2022
  • 24 days in December 2022
  • 25 days in January 2023
  • 22 days in February 2023
  • 25 days in March 2023
  • 26 days in April 2023

The average waiting time for an appointment with a public health nurse in the Northern FSHS area was:

  • 17 days in November 2022
  • 25 days in December 2022
  • 28 days in January 2023
  • 22 days in February 2023
  • 30 days in March 2023
  • 33 days in April 2023

Starting treatment in oral healthcare according to region

The diagrams depict the number of days within which treatment was started in oral healthcare in the different FSHS service areas. In accordance with the care guarantee requirements, patients should have access to oral health care within 180 days after the assessment of the need for treatment.

  • The dark blue bar depicts the percentage of clients who have accessed care within 1 to 7 days.
  • The light blue bar depicts the proportion of clients who have accessed care within 8 to 30 days.
  • The grey bar depicts the proportion of clients who have accessed care within 31 to 90 days.
  • The black bar depicts the proportion of clients who have accessed care within 91 to 90 days.
(November 2022 – April 2023).

During the past six months, the proportion of those gaining access to oral health care within 0–7 days was:

  • FSHS Central 31 %
  • FSHS East 34 %
  • FSHS North 44 %
  • FSHS South 39 %
  • FSHS West 41 %

During the past six months, the proportion of those gaining access to oral health care within 8–30 days was:

  • FSHS Central 23 %
  • FSHS East 30 %
  • FSHS North 18 %
  • FSHS South 15 %
  • FSHS West 21 %

During the past six months, the proportion of those gaining access to oral health care within 31–90 days was:

  • FSHS Central 22 %
  • FSHS East 29 %
  • FSHS North 11 %
  • FSHS South 16 %
  • FSHS West 27 %

During the past six months, the proportion of those gaining access to oral health care within 91–180 days was:

  • FSHS Central 24 %
  • FSHS East 6 %
  • FSHS North 27 %
  • FSHS South 29 %
  • FSHS West 10 %

November 2022

The proportion of those gaining access to oral health care within 0–7 days was: 25 %

The proportion of those gaining access to oral health care within 8–30 days was: 15 %

The proportion of those gaining access to oral health care within 31–90 days was: 19 %

The proportion of those gaining access to oral health care within 91–180 days was: 42%

December 2022

The proportion of those gaining access to oral health care within 0–7 days was: 32 %

The proportion of those gaining access to oral health care within 8–30 days was: 13 %

The proportion of those gaining access to oral health care within 31–90 days was: 18 %

The proportion of those gaining access to oral health care within 91–180 days was: 38 %

January 2023

The proportion of those gaining access to oral health care within 0–7 days was: 28 %

The proportion of those gaining access to oral health care within 8–30 days was: 15 %

The proportion of those gaining access to oral health care within 31–90 days was:16 %

The proportion of those gaining access to oral health care within 91–180 days was: 42 %

February 2023

The proportion of those gaining access to oral health care within 0–7 days was: 66 %

The proportion of those gaining access to oral health care within 8–30 days was: 15 %

The proportion of those gaining access to oral health care within 31–90 days was: 15 %

The proportion of those gaining access to oral health care within 91–180 days was: 3 %

March 2023

The proportion of those gaining access to oral health care within 0–7 days was: 64 %

The proportion of those gaining access to oral health care within 8–30 days was: 18 %

The proportion of those gaining access to oral health care within 31–90 days was: 17 %

The proportion of those gaining access to oral health care within 91–180 days was: 1 %

April 2023

The proportion of those gaining access to oral health care within 0–7 days was: 68 %

The proportion of those gaining access to oral health care within 8–30 days was: 18 %

The proportion of those gaining access to oral health care within 31–90 days was: 13 %

The proportion of those gaining access to oral health care within 91–180 days was: 1 %

November 2022

The proportion of those gaining access to oral health care within 0–7 days was: 23 %

The proportion of those gaining access to oral health care within 8–30 days was: 31 %

The proportion of those gaining access to oral health care within 31–90 days was: 40 %

The proportion of those gaining access to oral health care within 91–180 days was: 6 %

December 2022

The proportion of those gaining access to oral health care within 0–7 days was: 33 %

The proportion of those gaining access to oral health care within 8–30 days was: 20 %

The proportion of those gaining access to oral health care within 31–90 days was: 35 %

The proportion of those gaining access to oral health care within 91–180 days was: 12 %

January 2023

The proportion of those gaining access to oral health care within 0–7 days was: 24 %

The proportion of those gaining access to oral health care within 8–30 days was: 32 %

The proportion of those gaining access to oral health care within 31–90 days was: 36 %

The proportion of those gaining access to oral health care within 91–180 days was: 8 %

February 2023

The proportion of those gaining access to oral health care within 0–7 days was: 46 %

The proportion of those gaining access to oral health care within 8–30 days was: 36 %

The proportion of those gaining access to oral health care within 31–90 days was: 14 %

The proportion of those gaining access to oral health care within 91–180 days was: 4 %

March 2023

The proportion of those gaining access to oral health care within 0–7 days was: 62 %

The proportion of those gaining access to oral health care within 8–30 days was: 27 %

The proportion of those gaining access to oral health care within 31–90 days was: 11 %

April 2023

The proportion of those gaining access to oral health care within 0–7 days was: 53 %

The proportion of those gaining access to oral health care within 8–30 days was: 37 %

The proportion of those gaining access to oral health care within 31–90 days was: 10 %

November 2022

The proportion of those gaining access to oral health care within 0–7 days was: 14 %

The proportion of those gaining access to oral health care within 8–30 days was: 20 %

The proportion of those gaining access to oral health care within 31–90 days was: 30 %

The proportion of those gaining access to oral health care within 91–180 days was: 36 %

December 2022

The proportion of those gaining access to oral health care within 0–7 days was: 34 %

The proportion of those gaining access to oral health care within 8–30 days was: 13 %

The proportion of those gaining access to oral health care within 31–90 days was: 26 %

The proportion of those gaining access to oral health care within 91–180 days was: 28 %

January 2023

The proportion of those gaining access to oral health care within 0–7 days was: 26 %

The proportion of those gaining access to oral health care within 8–30 days was: 22 %

The proportion of those gaining access to oral health care within 31–90 days was: 20 %

The proportion of those gaining access to oral health care within 91–180 days was: 31 %

February 2023

The proportion of those gaining access to oral health care within 0–7 days was: 55 %

The proportion of those gaining access to oral health care within 8–30 days was: 25 %

The proportion of those gaining access to oral health care within 31–90 days was: 14 %

The proportion of those gaining access to oral health care within 91–180 days was: 6 %

March 2023

The proportion of those gaining access to oral health care within 0–7 days was: 49 %

The proportion of those gaining access to oral health care within 8–30 days was: 37 %

The proportion of those gaining access to oral health care within 31–90 days was: 12 %

The proportion of those gaining access to oral health care within 91–180 days was: 2 %

April 2023

The proportion of those gaining access to oral health care within 0–7 days was: 48 %

The proportion of those gaining access to oral health care within 8–30 days was: 39 %

The proportion of those gaining access to oral health care within 31–90 days was: 13 %

The proportion of those gaining access to oral health care within 91–180 days was: 1 %

November 2022

The proportion of those gaining access to oral health care within 0–7 days was: 26 %

The proportion of those gaining access to oral health care within 8–30 days was: 17 %

The proportion of those gaining access to oral health care within 31–90 days was: 42 %

The proportion of those gaining access to oral health care within 91–180 days was: 14 %

December 2022

The proportion of those gaining access to oral health care within 0–7 days was: 38 %

The proportion of those gaining access to oral health care within 8–30 days was: 14 %

The proportion of those gaining access to oral health care within 31–90 days was: 38 %

The proportion of those gaining access to oral health care within 91–180 days was: 10 %

January 2023

The proportion of those gaining access to oral health care within 0–7 days was: 34 %

The proportion of those gaining access to oral health care within 8–30 days was: 18 %

The proportion of those gaining access to oral health care within 31–90 days was: 34 %

The proportion of those gaining access to oral health care within 91–180 days was: 14 %

February 2023

The proportion of those gaining access to oral health care within 0–7 days was: 59 %

The proportion of those gaining access to oral health care within 8–30 days was: 32 %

The proportion of those gaining access to oral health care within 31–90 days was: 8 %

The proportion of those gaining access to oral health care within 91–180 days was: 2 %

March 2023

The proportion of those gaining access to oral health care within 0–7 days was: 64 %

The proportion of those gaining access to oral health care within 8–30 days was: 32 %

The proportion of those gaining access to oral health care within 31–90 days was: 3 %

April 2023

The proportion of those gaining access to oral health care within 0–7 days was: 60 %

The proportion of those gaining access to oral health care within 8–30 days was: 36 %

The proportion of those gaining access to oral health care within 31–90 days was: 4 %

November 2022

The proportion of those gaining access to oral health care within 0–7 days was: 29 %

The proportion of those gaining access to oral health care within 8–30 days was: 14 %

The proportion of those gaining access to oral health care within 31–90 days was: 18 %

The proportion of those gaining access to oral health care within 91–180 days was: 39 %

December 2022

The proportion of those gaining access to oral health care within 0–7 days was: 39 %

The proportion of those gaining access to oral health care within 8–30 days was: 13 %

The proportion of those gaining access to oral health care within 31–90 days was: 13 %

The proportion of those gaining access to oral health care within 91–180 days was: 36 %

January 2023

The proportion of those gaining access to oral health care within 0–7 days was: 34 %

The proportion of those gaining access to oral health care within 8–30 days was: 16 %

The proportion of those gaining access to oral health care within 31–90 days was: 9 %

The proportion of those gaining access to oral health care within 91–180 days was: 40 %

February 2023

The proportion of those gaining access to oral health care within 0–7 days was: 56 %

The proportion of those gaining access to oral health care within 8–30 days was: 30 %

The proportion of those gaining access to oral health care within 31–90 days was: 10 %

The proportion of those gaining access to oral health care within 91–180 days was: 3 %

March 2023

The proportion of those gaining access to oral health care within 0–7 days was: 69 %

The proportion of those gaining access to oral health care within 8–30 days was: 24 %

The proportion of those gaining access to oral health care within 31–90 days was: 6 %

The proportion of those gaining access to oral health care within 91–180 days was: 1 %

April 2023

The proportion of those gaining access to oral health care within 0–7 days was: 71 %

The proportion of those gaining access to oral health care within 8–30 days was: 21 %

The proportion of those gaining access to oral health care within 31–90 days was: 6 %

The proportion of those gaining access to oral health care within 91–180 days was: 2 %

Questions and answers: What does care guarantee mean?

Deviations from the care guarantee requirements

The number of times the FSHS fails to meet its care guarantee requirements will be reported monthly once these have been confirmed.

January 2023

In January 2023, there was one deviation from the care guarantee in oral health in the Northern FSHS area.

(Updated 10 May 2023)