FSHS chat is here to stay
Dec 20, 2018
In autumn 2018, the FSHS pilot-tested Chat – a new service channel allowing students to communicate with FSHS staff. During the pilot period, Chat was open for 1 to 2 hours daily alongside our telephone service for assessing the need for treatment and assisting with appointment bookings.
During the autumn, the Chat service was used around 5,000 times. Students’ feedback on the new service included the following:
– An excellent new service and shows you’re keeping up to date.
– A good, useful service. Easy to use and simple, with clear, concise instructions on what to do etc. Thumbs up
– Chat seemed a really simple and easy way to contact healthcare. It was easy and quick to get an answer to my question without any hassle.
Both students and staff gave valuable feedback on how well the Chat service worked. Students’ suggestions for improvements mainly concerned service hours, waiting times, and the need for clearer information on the queue situation. Feedback from the Chat line staff service will be used to develop the service from an expert’s perspective. The Chat service will be further improved before being launched in spring 2019.
Chat at your service 7.1.–28.2.2019 Mon–Fi 1 pm–2 pm
From 7 January to 28 February chat is open from Monday to Friday from 1 pm to 2 pm. You can find the new chat service in our online Self service, through which all students’ electronic communications with the FSHS are channelled. You can use the chat service to talk to a FSHS health care professional, ask for guidance and instructions for home care and, if necessary, contact us and book an appointment.