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Please cancel your appointment at least 24 hours before the appointment


Oct 3, 2018

If you cannot make it to your appointment, please let us know well in advance. This way we can give the appointment time to someone else and our queues will be shorter.

  • A booking fee of € 35 will be charged for uncancelled, missed appointments. This will apply to all appointments except laboratory appointments.
  • Appointments may be cancelled or rescheduled no later than one full day (24 hours) prior to the appointment. Appointments cancelled or rescheduled after this time will be subject to a booking fee of € 35. This will apply to all appointments, except laboratory appointments and treatment-related group appointments.
  • Students can manage their appointments using the Self service. If you are cancelling or rescheduling an appointment too late, the system will notify you that a booking fee will be charged. You can also cancel appointments by calling your unit’s automated appointment cancellation line.
  • Students who have activated our appointment reminders service will receive SMS reminders two full days (48 hours) prior to their appointment. The system will not send a reminder if the appointment has been rescheduled. Any notification system malfunctions or other changes to the system will have no effect on the charging practices described above. Would you like to receive reminders for your appointments? Activate this service via Self .