Language Strategy

This language strategy was approved by the Board on 2 September 2013 and became effective on 1 January 2014.

Read more about language strategy.

Service promise

  • In bilingual areas, students receive service in good Finnish and Swedish. When using the Finnish Student Health Service in bilingual municipalities, students taking their first degree or a Master's degree receive all medical statements, medical certificates, prescriptions, treatment instructions and case histories in their first language, unless otherwise agreed.
  • Students with first languages other than Finnish or Swedish receive service in at least acceptable English.
  • Language options in service channels help staff to serve students with their contact language.
  • Online material, current information on services and client info are available in three languages.
  • Staff are encouraged to use English and Swedish in service situations, for example with the help of language training.
  • The most important patient guides, health promotion material and health guides are available in three languages.