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Updated 4 September 2020

Preparations for expanding the service units have progressed in the following order: 1. Current service units, 2. New service units requiring extensive renovation, and 3. New service units requiring smaller-scale renovation.

It was important to begin those renovations that will cause the most disruption at the current service units during the summer closure so as to minimise disturbance. Renovations will continue in many towns in the autumn, and we’ll provide information about any issues they’re causing on our website as well as locally, in particular.

The focus is now about to shift to new service units. The projects have already begun in many towns, but in some towns contract negotiations and project planning are still incomplete. Smaller premises will not pose problems schedule-wise, but it’s important that we publish the locations of all service units as soon as possible.

The table below shows the confirmed service unit locations as of 4 September 2020.

Renovations continue

Renovation work will continue at many of our current service units and may affect our customers, but we’re trying to minimise these disturbances.

Oral healthcare services in the Helsinki region will be centred in Töölö

The service unit in Töölö

At the FSHS service unit in Töölö, more appointment rooms are being renovated and the use of premises reorganised. Oral healthcare services in the Helsinki region will be centred at the Töölö service unit, where 13 new oral healthcare treatment rooms are under construction. A third unit is being planned in the Helsinki region alongside the service units in Espoo and Töölö.

Rovaniemi service unit to have more premises at the university

The service unit in Kuopio

In Rovaniemi, the provision of premises has been arranged together with the university. There’ll be an extension to accommodate staff premises, while the appointment rooms will continue to be located along the corridors. The premises will undergo renovation to house more oral healthcare services and other appointment services.

Extensive reorganisation of premises in Lappeenranta, Joensuu and Kuopio

The service unit in Joensuu

In Lappeenranta, current premises will be used for appointment purposes at the service unit. The FSHS will also acquire new premises in the current service unit.

In Joensuu, the premises will be extended by means of renovation and reorganisation. Moving administration to the existing spacious lobby will enable all current rooms to be used for appointments.

In Kuopio, renovation will provide new appointment rooms in the present lobby and elsewhere, and the use of premises will be reorganised.

At these service units, the appointment rooms required for the expanding services will be constructed during early autumn.


Updated 16 June 2020

From 1 January 2021 onwards, the FSHS service network will comprise five service areas. These have now been named as Southern FSHS, Western FSHS, Northern FSHS, Eastern FSHS and Central FSHS. These areas are based on the expert responsibility areas. The service network map illustrates the new area-specific service units and student numbers.

Showcasing the service units will begin

We are preparing for the growing customer numbers and more extensive service production by setting up new service units and by renovating current premises and adapting them for new uses. Oral health treatment rooms and other consultation rooms are being renovated at all current FSHS premises. Planning of premises and renovations has continued all year, and the first renovation projects have already begun. There are almost 20 premises to be renovated, and work will progress according to slightly different schedules. The most extensive renovations at current service units will be carried out in Töölö, Hervanta, Turku, Vaasa and Kuopio.

Later in the year, we’ll be showcasing the renovations and their progress at different service units, and we’ll announce the new service units once their locations are confirmed.

New premises under construction in Vaasa

In Vaasa, the FSHS will have newly renovated premises in Palosaari on Wolffintie 30 (Vaasa University of Applied Sciences, VAMK) and Wolffintie 27–31 (Alere building). The renovation at the VAMK premises began with demolition work. Oral health treatment rooms and other consultation rooms will be built in the premises. The Alere building will have consultation rooms and facilities for centralized services. The new premises will open at the end of the year. Until then, services will be provided as usual at the current FSHS service unit.

Oral health services centralized in Hervanta

An oral health service hub is being built at the present service unit in Hervanta, Tampere. The old premises will be expanded into adjacent premises to gather all oral health services under the same roof. Construction work has already begun and the premises will be completed during the autumn when oral health services are transferred to Hervanta. At the moment, all consultation services are available as usual at the service unit on Kalevantie.

In Vaasa FSHS service unit premises are being renovated at the VAMK University of Applied Sciences (pictured) and the Alere building nearby.
Oral health services in Tampere will be centralized at the Hervanta service unit.

The precise service unit locations will be published as soon as the use of premises has been confirmed. The table below shows the confirmed service unit locations at 16 June 2020.


Updated 14 of April 2020

The service network is based on the latest information about students and study towns, and will be updated as and when necessary. In February, Kela approved the FSHS service network for 2021. Since that time, however, the number of students in Kokkola has been updated, and we have therefore decided to set up our own service unit in Kokkola. Planning began immediately. Attached, you will find an updated image showing the service network.

Student numbers vary constantly. We are trying to predict the student numbers for 2021 based on current student registration data as well as preliminary data received from educational institutions. In some smaller towns, the study groups will be confirmed later. This means there may be changes in the list of our partner service units during this year. However, the list of our own service units is unlikely to change.

The precise service unit locations will be published as soon as the use of premises has been confirmed. The table below shows the confirmed service unit locations at 14 April 2020.


Updated 13 of February 2020

Kela has approved the FSHS service network for 2021. The key requirements for the service network were accessibility of services and a sufficient customer base at the service units. The accessibility criteria regarding the use of public transport were defined as follows: travel time of no more than 45 minutes, transport frequency of at least once per hour, and a one-way ticket price of about 7 euros. The criteria for oral health services are 60 minutes, once per two hours and 10 euros. If there are limited oral health services available at the nearest service unit, the travel time to a service unit providing more demanding services must not exceed 75 minutes.

A sufficient customer base for service unit operations was defined as 2,000 students. If there are at least 4,000 students in the town, the FSHS will arrange oral health services itself. If there are under 4,000 students at the service unit, efforts will be made to offer limited oral health services. In towns where the number of students is below these threshold values, services will be provided in conjunction with partners. The FSHS’s own service points will be available in 21 towns and can be used by all students irrespective of their place of study. In some towns, the final location of the service unit is not yet known or has not been confirmed. More information will be provided at a later date.

Guidance on the service itself and assessment of the need for treatment will be available for all students. All electronic and remote services can be used by all students irrespective of their place of study. The FSHS will be responsible for the study community work carried out with educational institutions. Only local consultation services will be produced with partners if this is necessary – the aim is to ensure that students receive more extensive and reliable services than could be provided with part-time staff. About 5% of students will be within the scope of the service units run by partners.


Updated 10th of December 2019

Service network planning is in its final stages. The aim is for Kela to approve the service network at the beginning of 2020.

The key requirements for the service network are accessibility of services and a sufficient customer base at the service units. Service accessibility has been examined by assessing students’ reasonable travel times, walking distances and the frequency and cost of public transport. On the other hand, efforts have been made to simplify the use of FSHS services, so that fewer contacts will require an actual visit to a service unit.

A sufficient customer base refers to the number of students that a service unit would primarily serve while meeting its accessibility criteria. We want to provide students with services that are reliable, for instance by avoiding functions that depend on one specific employee. With regard to investments in premises, the operations of educational institutions should be sufficiently stable for several years to come.


Updated 15th of October 2019

The new FSHS service network is being developed together with Kela. Development work has progressed to the stage where the first version of the service network was presented to Kela at the end of September. The work will continue for the rest of the autumn. The aim is to strengthen the service network by the end of the year. After this, the sizes and locations of the service units can be planned in more detail.

In planning the service network, it is important to have clear and equitable grounds for determining the locations of service units (e.g. travel times and the number of students per service unit). Service network development has also been carried out in terms of staff resourcing, i.e. thresholds have been defined to determine when a service unit has enough staff to begin independent operations. On the other hand, collaboration districts (regional centralisation of services) have also been considered with the aim of ensuring a sufficient number of customers.

Geographical networks of universities and universities of applied sciences differ

Currently, FSHS operations are largely concentrated in major towns. However, the network of universities of applied sciences differs significantly from that of universities, as universities of applied sciences are often located in small towns where student numbers may be very small.

There is a university of applied sciences in each town that now has an FSHS service unit, so the number of customers will increase in all current units. There are also universities of applied sciences in 40 other towns. The enclosed map shows the predicted total numbers and geographical locations of students at universities and universities of applied sciences in 2021. The map does not depict the FSHS’s future service network.