The easiest way to provide feedback about our activity is to fill in the service feedback form. Under section 10 of the Act on the Status and Rights of Patients (785/1992) patients who are not satisfied with their care or treatment have the right to submit an objection (complaint) on the matter to the director responsible for health care in the unit in question.
The Act on the Status and Rights of patients
A patient who is not satisfied with the health care or medical care and the related treatment received by him/her has the right to submit an objection on the matter to the director responsible for health care in the health care unit in question. A decision on the objection has to be given within a reasonable time from its submission.
Submitting an objection does not restrict the right of a patient to appeal to the authorities controlling health care or medical care about the care or related treatment received by him/her.
If, when the objection is dealt with, it becomes obvious that the care or other treatment of the patient may cause liability for patient injury referred to in the Patient Injury Act (585/86), indemnification liability referred to in the Tort Liability Act (412/74), taking legal action, cancellation or restriction of the right of professional practice or disciplinary measures referred to in legislation on health care professionals or disciplinary measures referred to under other legislation, the patient shall be advised as to how the matter can be initiated with a competent authority or body.
Please note that the form cannot be submitted elctronically. To submit an objection, prine out the form, fill it in and sign it and then post it to the address given on the form.
We will process all objections as appropriate and give our decision on the matter in writing.