Oulu

Opening times during Christmas holidays

The FSHS uit in Oulu is closed 23.12.2017 - 1.1.2018.

When our unit is closed contact your own health clinic . Evenings, nights and weekends, contact joint emergency duty service of the Oulu region.

Appointments and information by phone

General health

Acute treatment

Address: Yliopistokatu 1 A, Oulu

Treatment need assessments and appointments: Call 046 710 1063 from Monday to Thursday between 8.00 and 15.00 and on Fridays between 8.00 and 14.00. In acute cases we aim to receive you on the same day or no later than the following day depending on your illness or condition or advise you to go straight to your local municipal health care centres´s accident and emergency unit.  Our public health nurse will assess your need for treatment, give treatment instructions. Read more about treatment need assessments and a callback service.

How to cancel an appointment: Call 046 710 1063 during the service ours of our appointment reservations service, call our automated telephone service on 046 710 1064 or use the appointment cancellation form. Penalty for no-show appointments.

Exceptions to our regular service hours: If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre closes at 13.00.

 

Where to call if our health centre is closed: If our health centre is closed, contact your local municipal health centre between 8.00 and 15.00 or call the emergency service of Oulu region on (08) 3152655 if you need help after 16.00 pm.

Other things to remember: In addition to Oulu, calls to our treatment need assessment and appointment reservations service may also be answered in Rovaniemi.

Our acute treatment policy

Laboratory and imaging examinations

LABORATORY EXAMINATIONS

Address: Yliopistonkatu 1 A, Oulu

Laboratory examinations: Laboratory examinations are only available if you have a referral by an FSHS doctor or public health nurse.

Exceptions to our regular service hours: If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre closes at 13.00.

Laboratory tests and appointments: Laboratory appointments can be booked via the Self -service. If this is not feasible for any reason, you can also call the site 046 710 1063.

To make an appointment, you will need an appointment ticket, which you can obtain from an FSHS doctor or public health nurse. The ticket allows you to book appointments via the Self -service. If an appointment you have booked is no longer suitable for you, you can reschedule it without losing your ticket. If you find you do not need a laboratory appointment at all, you can cancel your booking. You will then lose your appointment ticket.

How to take cancel an appointment: When you have make reservation to an appointment you will get password with you can cancel or change your appointment.

Other things to remember: Laboratory examinations are only available if you have a referral by an FSHS doctor or nurse. Please note that you may have to fast before your laboratory test. If the test name code begins with the letter f (such as in fP-Gluk), you may not eat anything for 10-12 hours before the test.

IMAGING EXAMINATIONS

X-ray, ultrasound and other examinations are only available if necessary on referral by an FSHS doctor as separately instructed.

Non-urgent treatment

Address: Yliopistonkatu 1 A,  Oulu

Treatment need assessments and appointments: Call 046 710 1063 from Monday to Thursday  between 8.00 and 15.00 and on fridays between 8.00 and 14.00. If your case is not urgent, please call after 9.00 a.m. Office opening hours are 8 a.m. to 12 noon. Read more about treatment need assessments and a callback service.

How to cancel an appointment: Call 046 710 1063 during the service ours of our appointment reservations service or call our automated telephone service on  046 710 1064 or use the appointment cancellation form. Penalty for no-show appointments.

How to get advice over the phone: Call 046 710 1063 from Monday to Thursday between 8.00 and 15.00 and on Fridays between 8.00 and 14.00. To receive your lab test results, preferably call in the afternoon. To speak to a physiotherapist call 046 710 6520 on Tuesday between 13.30 and 14.00.

Exceptions to our regular service hours: If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre closes at 13.00.

Where to call if our health centre is closed: If our health centre is closed, contact your local municipal health centre between 8.00 and 15.00 or call the emergency service of Oulu region on (08) 3152655 if you need help after 16.00 pm.

Other things to remember: In addition to Oulu, calls to our treatment need assessment, advice and appointment reservations service may also be answered in Rovaniemi.

We email all first-year students a health inquiry form and invite them, if necessary, to a personal health discussion.

First appointments and acute appointments with a physiotherapist are only available if you have a referral by an FSHS doctor or nurse. You can make an appointment for consultations such as posture advice, ergonomics and muscular care consultation or physical activity and relaxation consultation (referral not needed).

Prescription renewals

Address: Yliopistokatu 1 A, Oulu
Medicine prescriptions are valid for one year from the date given on them. If you have agreed with a doctor on prescription renewal or you have seen an FSHS doctor about the prescription and you would like to have the prescription renewed, you can organise the renewal without an appointment. Bring the prescription to our appointment reservations office. You can pick up the renewed prescription within 7 days,  excluding sleeping tablets and psychiatric medication, which can only be renewed at a doctor's appointment.

Birth control prescription renewals: For birth control prescriptions you will need to see a doctor and have a cervical smear (Pap test) taken every 3 years. In the meanwhile you can leave your prescription with our appointment reservations staff for renewal when you make a "self-care visit".

Allergy medication prescription renewals: You can drop your allergy medication prescription in the locked letter box on the wall of our appointment reservations office. You can pick up the renewed prescription from the office in one week's time.

For enquiries over the phone call 046 710 1063 from Monday to Thursday between 8.00 and 15.00, Friday between 8.00 and 14.00.

Exceptions to our regular service hours: If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre closes at 13.00.

Our prescription renewal policy

Oral health

Acute treatment

Address: Yliopistokatu 1 A, Oulu

Treatment need assessments and appointments:  Call 046 710 1065 from Monday to Thursday between 8 a.m. and 3 p.m., on Friday from 8 a.m. to 2 p.m. In urgent cases please contact at 8 a.m. Read more about treatment need assessments and callback service.

Check or cancel appointments at yths.fi/en/appointments or call our automated telephone service on 046 710 1064 to cancel your appointment. Penalty for no-show appointments.

Exceptions to our regular service hours:  If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre is open from 8 a.m to 1 p.m.

Where to call if our health centre is closed:  At weekends and on public holidays, emergency dental care is available at the City of Oulu dental clinic, address Aapistie 3, from 10 a.m.  to 12 noon, tel. 044 7036 426. At other times and in cases involving serious injury, please contact the Oulu region joint emergency duty service, tel. 08 3152 655. Please note that you will have to pay a fee for the services.

Basic dental care and other necessary treatment

Address: Yliopistokatu 1 A, Oulu

Treatment need assessments and appointments: Call 046 710 1065 from Monday to Thursday between 8.00 and 15.00, Fridays between 8.00 and 14.00. Read more about treatment need assessments and a callback service.

How to cancel an appointment: Call 046 710 1065 from Monday to Thursday between 8.00 and 15.00, Fridays between 8.00 and 14.00, call our automated telephone service on 046 710 1064 or use the appointment cancellation form. Penalty for no-show appointments.

Exceptions to our regular service hours: If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre closes at 13.00.

Where to call if our health centre is closed: At weekends and on public holidays, emergency dental care is available at the City of Oulu dental clinic, address Aapistie 3, from 10 a.m.  to 12 noon, tel. 044 7036 426. At other times and in cases involving serious injury, please contact the Oulu region joint emergency duty service, tel. 08 3152 655.

Mental health

Crisis help

Address: Yliopistokatu 1 A, Oulu

Treatment need assessments and appointments: Call 046 710 1063 from Monday to Thursday between 8.00 and 15.00 and Friday between 8.00 and 14.00.  Read more about treatment need assessments and a callback service.

How to cancel an appointment: To cancel a general health appointment call 046 710 1063 from Monday to Friday between 9.00 and 11.00 am; to cancel a mental health appointment call 046 710 1066 from Monday to Thursday between 8.00 and 13.00, call our automated telephone service on 046 710 1064 or use the appointment cancellation form. Penalty for no-show appointments.

How to get advice over the phone: From Monday to Thursday between 8.00 and 15.00 and Friday between 8.00 and 14.00 call General Health 046 710 1063.

 

Exceptions to our regular service hours: If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre closes at 13.00.

Where to call if our health centre is closed: Call the Oulu Crisis Centre on (08) 312 0611 from Monday to Friday between 10.00 and 18.00. If you are an Oulu resident call the City of Oulu mental health service on 044 703 5940 from Monday to Thursday between 8.00 and 16.00, on Fridays between 8.00 and 15.00. At other times call the emergency psychiatric services of Oulu University Hospital on (08) 315 6707 (this is the number you should call at all times if you are not an Oulu resident). Oulu region emergency health centre services are available from Monday to Friday (excluding public holidays) after 18.00 and at weekends and on public holidays on (08) 315 2655.

Other things to remember: Remember to get help as soon as possible if you experience a crisis.

Non-urgent treatment

Address: Yliopistokatu 1 A, Oulu

Treatment need assessments and appointments: Call 046 710 1063 from Monday to Thursday between 8.00 and 15.00 and Friday between 8.00 and 14.00.  Read more about  callback service.

How to cancel an appointment: Use the automated service on 046 710 1064 or use the appointment cancellation form. Penalty for no-show appointments.

How to get advice over the phone: Call 046 710 1063 from Monday to Thursday between 8.00 and 15.00 and Friday from 8.00 and 14.00 or during the psychologists' and psychiatrists' phone hours (ask General Health office).

 

Exceptions to our regular service hours: If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre closes at 13.00.

Where to call if our health centre is closed:

In acute cases:

- If you are an Oulu resident call the City of Oulu mental health service on 044 703 5940 from Monday to Thursday between 8.00 and 16.00, on Fridays between 8.00 and 15.00.

- Both Oulu residents and non-Oulu residents can call the psychiatric emergency services of Oulu University Hospital on (08) 315 6707 from Monday to Friday between 8.00 and 18.00.

- Oulu region emergency health centre services are available from Monday to Friday (excluding public holidays) after 18.00 and at weekends and on public holidays on (08) 315 2655.

Prescription renewals

FSHS has started to use electronic prescriptions.

Your old prescription can be renewed at the appointment with your psychiatrist or call the number of treatment need assessments 046 710 1063.

 

Urgent treatment

Address: Yliopistokatu 1 A, Oulu

Treatment need assessments and appointments: Call 046 710 1063 from Monday to Thursday between 8.00 am and 15.00 pm and  Fridays between 8.00 a.m. and 14.00 pm. In urgent cases you should contact us in the morning between 8.00 and 9.00. Our public health nurse will assess your need for treatment and give treatment instuctions. Read more about a callback service and
treatment need assessments.

Note! For urgent cases, the treatment need is assessed by FSHS General Health, and the treatment is started there. Special services (such as those by psychologists and psychiatrists) in FSHS Mental Health are available by appointment only.

How to cancel an appointment: Call 046 710 1063 during the service hours of our appointment reservations service, call our automated telephone service on 046 710 1064 or use the appointment cancellation form. Penalty for no-show appointments.

Exceptions to our regular service hours: If New Year's Eve, Maundy Thursday or 30 April falls on a weekday from Monday to Friday, our health centre closes at 13.00.

Where to call if our health centre is closed: If you are an Oulu resident call the City of Oulu mental health service on 044 703 5940 from Monday to Thursday between 8.00 and 16.00, on Fridays between 8.00 and 15.00. Both Oulu residents and non-Oulu residents can call the psychiatric emergency services of Oulu University Hospital on (08) 315 6707 from Monday to Friday between 8.00 and 18.00. Oulu region emergency health centre services are available from Monday to Friday (excluding public holidays) after 18.00 and at weekends and on public holidays on (08) 315 2655.

Other things to remember: Remember that you must show your student card or certificate of attendance when you come for an appointment.

Checking or cancelling appointments online

Other electronic services

Visiting address

Yliopistokatu 1 A
90570 Oulu

Mailaddress:
PL 188
90014 Oulun yliopisto

Treatment need assessments by phone:
general and mental health:
046 710 1063
oral health:
046 710 1065

Fax: 046 710 6547

Health centre is open from Monday to Thursday between 8.00 and 15.00, on Friday between 8.00 and 14.00.

Patient office is open between 8.00 and 12.00.