Billing

The FSHS sends out invoices by mail or via e-invoices. Invoices will be sent into your Netposti if you are using the Netposti service. Invoices are sent on the next weekday after an appointment.

To receive e-invoices you will need to set up an e-invoicing agreement with the FSHS through your online banking system. You will be able to do this after you have received one paper invoice. Once you have set up an e-invoicing agreement, you will receive your invoices direct to your online bank, making it quick and easy for you to make payments to the FSHS. NB. International students can use e-invoicing provided that they have a Finnish identity code.

If you do not wish to set up an e-invoicing agreement, you will receive your invoices by mail.


Switch to e-invoicing

E-invoicing is easy, fast and environment-friendly:

  • e-invoices reach you fast
  • e-invoices will reach you even when you have moved (address in the FSHS data system are not automatically updated via the population register)
  • invoice details are always correct (recipient’s bank account number, total amount and reference number)
  • invoices cannot remain unpaid by mistake
  • invoices cannot get lost
  • invoices are stored in your online bank invoice archive
  • e-invoices are environment-friendly (the carbon footprint of an e-invoice is up to 70% smaller than that of a paper invoice)
  • e-invoices also save money (sending paper invoices costs the FSHS per year as much as the salary of two public health nurses, including salary-related costs).

 

The practice of sending PDF invoices to students’ Citizen’s accounts has been replaced by e-invoicing. PDF invoices will no longer be available.

NB. The FSHS transfers unpaid invoices to the debt collection company Visma Duetto for collection. The client is responsible for the payment of the costs incurred by the debt collection.

Request for rectification of an invoice or payment reminder

If you have complaints about an invoice or a payment reminder, you can contact us through the page

Please note: The electronic forms are not in use from 13 to 17 Dec due to changes in the Citizen’s account. Message sending and receiving via the Citizen’s account will end on 14 December 2017. In the future, you will receive official messages in the Suomi.fi online service. From 15 December 2017 onwards, consent to electronic communications may be given at Suomi.fi.
Read more: https://suomi.fi/frontpage

If you have received a payment reminder about an invoice that you think you have already paid, check the following before contacting the FSHS:

  1. Have you paid the invoice using the correct reference number?
  2. Have you paid the invoice to the correct bank account?
  3. Have you paid the invoice using the correct amount?

Nb. The FSHS is updating its patient data system. Unfortunately, introduction of the new system’s appointment reminder service is delayed. Appointment attendance is the responsibility of the student, even if no appointment reminder has been sent. Students will therefore be charged for missed appointments that have not been cancelled.

 

Check that your contact information in the FSHS system is up to date. You can change your contact information on the electronic communications page.